Cisco Hunt Group Analytics
Cisco Hunt Groups Reporting
Identify peak traffic times, monitor real-time agent status and detailed call reporting, facilitate better management of resources and optimization of caller experiences. ISI analytics enhances Cisco's Hunt Group capabilities with call queue reports, agent performance, and call detail records — all available with real time metrics and historical data packed in an intuitive user interface.
Real-time Dashboard & Metrics
Call queue analytics is cost-effective solution to leverage contact center insights, without the complexity and expense of a traditional call center infrastructure. ISI's combines Cisco Hunt Groups and Native Call Queueing with powerful queue analytics so businesses can create enhanced reporting and analytics dashboards to call reporting and agent productivity.
Cisco CDR reporting software, evolved.
Powerful reporting across industry applications.
Infortel Select provides visibility into all corporate telecom activity for most general businesses as well as incorporating industry-specific capabilities for healthcare, financial services, the public sector, and retail.
Get a DemoPowerful CDR Reporting Software for Cisco
Unlock raw call data
Normalize raw data from each source into powerful, meaningful, and usable information.
Reduce network costs
Complete telecom infrastructure visibility to reduce net telecom expenses by right-sizing conventional trunk facilities and identifying and eliminating telecom misuse and abuse.
Maintain call compliance
Complete historical call activity visibility and fast, flexible, and on-demand ad hoc search tools.
Monitor UC adoption
Device-level call tracking and reporting, softphone adoption, and used/unused device management.
Get better Cisco call reporting data.
Reach out to our sales team to see how Infortel Select will help you improve your call reporting operations — everything from compliance to user adoption and performance.
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Use Cases
Save money with better usage data
Infortel Select helps you truly understand your telecom usage and expense, so you make the most intelligent, and profitable, business decisions. Allocate variable usage costs, fixed equipment costs and one-time charges, see your telecom spend broken out across your organization, and get the most value from your telecom system.
Call AccountingImprove customer experience
Infortel Select provides organizations with call metrics and visibility essential for continual improvement. Reveal leaders and low performers within workgroups that make or receive calls, and monitor call volumes to ensure appropriate staffing.
Performance DataCompliance, simplified
You need complete call activity visibility and fast, flexible, and on-demand ad hoc search tools. Infortel Select delivers historical call information in seconds, saving you time & money, making call compliance a lot less scary.
Call compliance
Webex Call Reporting
Take your call accounting and analytics needs to the cloud. Get reports for call accounting, utilization, traffic analysis, and cost allocation, all tailor made for your enterprise. Get Infortel Select on the Webex App Hub and start getting more visibility into your Webex Calling activity.
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Check out these resources to learn more about Infortel Select and how it can help your organization.
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Experience the power of ISI Analytics
Unified Communications has changed telecom and the ways we communicate. To secure the CDR reporting and data analytics visibility you need to access and use trapped call data, manage telecom infrastructure, monitor customer experience and employee productivity, and secure historical records, you need the power of ISI Analytics.
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