To comply with a dynamic regulatory environment, organizations need:
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Complete historical call activity visibility
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Fast, flexible, and on-demand ad hoc search tools
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Storage retention policies exceeding 7+ years
UC and telecom platforms generate call detail, but they do not provide a fast and easy interface for the departments charges with maintaining compliance.
It can take many hours just to complete one call audit request, which adds personnel costs, increases the risk of fines for noncompliance, and irks your CISO, Legal, and HR departments.
You need ISI's powerfully smart & easy-to-use call records compliance solution!
ISI serves up call detail through and easy-to-use interface optimized for line of business, not just your IT department. With ISI Analytics, organizations can satisfy requirements to maintain call history and support on-demand ad-hoc call searching.
Key Infortel Select Benefits
Significantly reduces historical research and documentation time
Supports audit trails of calls made and received to comply with industry regulations, ensure compliant data availability, and provide user-defined automatic destruction of aged data
Provides searchable call history for compliance and legal investigation
Provides easy access to information to investigate employee harassment, phone abuse, or productivity concerns
Simplifies reporting and dashboards with an intuitive user interface that eliminates dependency on IT
Unifies the reporting of voice interactions from various platforms for single-pane-of-glass visibility
Enhances raw CDR with cradle-to-grave call tracking and organizational hierarchy to drive security and department analysis
Provides the foundation for an effective corporate compliance program with retained call history, on-demand call searches and alarms to enforce compliance
Whether you are subject to HIPAA, FDA and Medicare regulations, or the many and ever-changing regulations protecting consumer privacy and finances, sooner or later, you’ll need to be able to prove your organization’s calling is in compliance.
ISI Analytics make it simple.
Explore Further
Want to learn more about the Infortel Select solution? Check the ISI Resource Center for a trove of helpful information on such topics as CDR, data analytics, unified communications, and more. Don’t see what you are looking for? Drop us a note at: resources@isi-info.com.
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Experience the power of ISI Analytics
Unified Communications has changed telecom and the ways we communicate. To secure the CDR reporting and data analytics visibility you need to access and use trapped call data, manage telecom infrastructure, monitor customer experience and employee productivity, and secure historical records, you need the power of ISI Analytics.
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