• We have been customers of ISI for many years. Our attorneys get Infortel® Select reports showing them who has placed calls to them. This lets them follow up on any client calls they may have missed and dramatically improves our service and our billings. The support we receive from the ISI’s Technical Assistance Team is always wonderful. They are very knowledgeable.
    Frank A. - Large Midwestern Law Firm with 250 attorneys

  • We use the Business Intelligence reports in Infortel® Select to improve customer service and sales. The Ring Time, Call Time and Abandoned Call reports help us staff our agents, size our network and spot employees that might need better training.
    Tim D. -­ Vice President
    Customer Service, National Retail Chain

  • I am glad we undertook the project. We are very pleased with the significant savings ISI uncovered. I recommend that all healthcare facilities do something similar. ISI did all of the work and there were little interruption to our normal course of business.
    -Diane Joseph,
    Telecom Manager, EMH Regional Healthcare

  • Carrier Bill Reconciliation spotted a rating error on our invoice. This saved us $500.
    Robert M. - Telecom Manager,
    National Retail Center

  • ISI's Concurrent Call Analysis showed we had too much capacity. We eliminated 2 PRI's and saved over $1,500 each month.
    Lucas J. - COO,
    National Hospital Management Company

  • The ISI audit saved us $58,000 on our telecom spend. That's 23%! I recommend all healthcare facilities work with ISI.
    -Diane Joseph,
    Telecom Manager, EMH Regional Healthcare

  • We track Abandoned Calls and have our Sales Reps make callbacks. Our customers are happier and it's boosted our sales by $100,000 a month.
    Jeff R. - Vice President,
    Customer Service, National Retail Chain

  • Improved Agent Staffing has boosted our sales 5%! We rely on ISI's Ring Time, Call Time and Abandoned Call reports to size our network, staff agents and spot those who need more training.
    Nathan S. - Telecom Manager,
    Cell Phone Manufacturer

  • ISI helped me spot international modem-to-modem calls that were costing us $300,000 a month.
    Lorenzo C. - Project Manager,
    Global Communications Provider

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