Simplify
Simplify reporting and analytics with an intuitive user interface that provides insight into KPIs and metrics that matter to leadership
Fast, easy and flexible searching of call history
Integrated call rating & organizational rollup
Reveal peak concurrent calls count for better SIP management
Cradle-to-grave call flow visibility
Automate contact center quality management
Unify
Unify the reporting of communication interactions from various platforms for single pane-of-glass visibility
Combined UC, wireline & wireless activity by employee
Device level call activity tracking and analysis
Visibility into all agent activity - inside & outside the contact center)
Consolidated inventory of communications resources from all platforms
Single user interface for provisioning & MACD on multiple platforms
Enhance
Enhance the power of your UC with a complete set of tools that span the communications lifecycle
Integrated Quality of Service reporting
Integrated Trunk traffic analysis & utilization reporting
Embedded custom reporting engine
Historic trend reporting without imposed limitations
Automated & dynamic contact center scheduling
Unlock hidden value in recordings through automated Speech Analytics
