Gain visibility into employee call productivity
Call counts and durations for sales, customer service and help desk teams
Ranking and exception reporting to flag leaders and laggards
Department-level reporting with summary stats or call detail
Customizable dashboards tailored to each department leader and their team's activity
Improve caller experience
Complete inbound, outbound, internal, and transferred calls visibility
Cradle-to-grave caller experience level visibility from multiple call segments on a single report for easy investigation into call flow.
Ring time and abandoned call visibility for improved caller experience
Analysis by hour of day for identification of peak traffic times and staffing needs
Get call metrics & visibility essential for continual improvement
Contact center-like reporting for Hunt Groups, Native Call Queuing, and Call Queues.
See which agents within a hunt group or queue are actually answering calls.
Inbound call-ID and integrated reverse number lookup for ad hoc search inquiries.
Organizationally based security for controlled visibility.
Does your organization lack visibility into employee and department productivity when it comes to call activity.
UC and telecom platforms generate call detail that can reveal employee productivity, but they do not give you the analytics to get to the root of the problem. There’s a lot left hidden
Go deeper and get better results with Infortel Select’s powerful CDR analytics and reporting. Reveal leaders and low performers within workgroups that make or receive calls. Monitor call volumes to ensure you are appropriately staffed. Use untapped call data to see complete call path, and use Infortel Select’s Premium Queue Analytics to gain “call center”-like metrics without the expense and complexity of a full-fledged contact center.
Want to learn more about the Infortel Select solution? Check the ISI Resource Center for a trove of helpful information on such topics as CDR, data analytics, unified communications, and more. Don’t see what you are looking for? Drop us a note at: firstname.lastname@example.org.View All Resources
Experience the power of Infortel Select
Unified Communications has changed telecom and the ways we communicate. To secure the CDR reporting and data analytics visibility you need to access and use trapped call data, manage telecom infrastructure, monitor customer experience and employee productivity, and secure historical records, you need the power of Infortel Select.Schedule a Demo Talk to an Expert