Premium Queue Analytics

Premium Queue Analytics

Secure call journey visibility and insights without the cost and complexity of deploying and maintaining a full-fledged contact center with Infortel Select Premium Queue Analytics.

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Real-time Dashboard Views

Supervise agent productivity and performance in real-time and make sure your teams are hitting their KPIs.

Live Queue Summary

Real-time reporting visibility, including calls in queue; agent availability; call abandon rate; and more.

Agent Status

Monitor agent productivity, including current status, time in that status, calls handled, and more.

Daily & Hourly Statistics

Access critical call performance data refreshed in real-time. Total number of calls, calls handled, calls abandoned, call queue times, and service level – it’s all there. Drill down further to secure hour-of-day details for each call.

On-Demand Reports

Generate on-demand reports with just a couple of clicks. From high-level department views down to specific, detailed reports for each individual agent and call.

Manage Inbound Customer Interactions, Minimize Customer Experience Blind Spots

Infortel Select Premium Queue Analytics for Cisco UCM and Webex Calling is a low-cost alternative to purchasing and maintaining expensive contact center infrastructure. Premium Queue Analytics satisfies the same fundamental business requirements for call handling, wait time, and overall customer experience measurement – significantly enhancing standard reporting tools.

Experience the power of Infortel Select

Unified Communications has changed telecom and the ways we communicate. To secure the CDR reporting and data analytics visibility you need to access and use trapped call data, manage telecom infrastructure, monitor customer experience and employee productivity, and secure historical records, you need the power of Infortel Select.

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