Microsoft Teams

Microsoft Teams Call Reporting & Data Analytics

Whether MS Teams is your exclusive telephony solution, or you are using Teams in conjunction with your current Unified Communications platform, Infortel Select provides powerful voice call, Meetings, and user adoption data accessibility and reporting.

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Microsoft Teams by the Numbers

More than 90% of Fortune 500 use Teams Phones
More than 270 million monthly users currently
Number of Teams Room devices doubled between 2020 – 2021

Moving to Teams Without Losing Critical Voice, Meetings, and User Adoption Data

As Microsoft Teams proliferates within enterprise voice networks – north of 270 million active monthly users according to the Company – Infortel Select gives business managers and IT departments unmatched reporting visibility into Cisco, Avaya, and other on-premises UC platforms already in place.

But this sudden and dramatic Teams growth, analyst firms such as Gartner and Forrester note, is introducing serious IT challenges, not the least of which are internal technical and business leader concerns about legacy UC call data clarity and its importance to informed decision-making across the enterprise. Infortel Select ensures you don’t lose this critical CDR reporting and data analytics information.

Microsoft Teams Reporting Features

No Lost Data

Migrate to MS Teams without losing reporting information visibility or control

One Screen to See it All

Single-pane-of-glass visibility into MS Teams activity from Cisco, Avaya, and other platforms

Cost Savings

Establish call routing and monitor Direct Routing or MS Calling plan costs

Track User Adoption

Monitor and manage Teams Meeting user adoption and utilization

End Network Planning Guesswork

Easier than ever to select carrier, plans, and right-size SIP trunks

Immediate Call History Access

Compliance, risk mitigation, and call archives at your fingertips

Eliminates Reliance on IT Resources

Friendly dashboard gives business managers self-serve visibility and report generation

Azure Cloud Deployment

Seamless and secure connection to the Microsoft Cloud

Microsoft Teams FAQ

During implementation, a customer’s Teams Administrator grants permission and provides account credentials to allow the ISI Cloud Analytics application to access call and user data directly from the Microsoft Cloud. ISI takes it from there.

Yes. ISI Cloud Analytics collects and reports on this activity.

I Cloud Analytics provides full Teams Meeting reporting and dashboard visibility, including meeting summaries listed by date, time, department, organizer, attendees, duration, and more.

Experience the power of Infortel Select

Unified Communications has changed telecom and the ways we communicate. To secure the CDR reporting and data analytics visibility you need to access and use trapped call data, manage telecom infrastructure, monitor customer experience and employee productivity, and secure historical records, you need the power of Infortel Select.

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