Microsoft Teams by the Numbers
More than 90% of Fortune 500 use Teams Phones
More than 270 million monthly users currently
Number of Teams Room devices doubled between 2020 – 2021
Moving to Teams Without Losing Critical Voice, Meetings, and User Adoption Data
As Microsoft Teams proliferates within enterprise voice networks, Infortel Select gives business managers and IT departments unmatched reporting visibility into Teams call analytics and contact center activity.
MS Teams Reporting Integrated with UC Analytics
If you're using Teams in conjunction with Cisco, Avaya, and other on-premises UC systems, Infortel Select is the best tool to continue gathering critical CDR reporting and call accounting data, while adding call analytics for next-generation platforms. Get a Demo
Microsoft Teams Reporting Features
No Lost Data
Migrate to MS Teams without losing reporting information visibility or control
One Screen to See it All
Single-pane-of-glass visibility into MS Teams activity from Cisco, Avaya, and other platforms
Cost Savings
Establish call routing and monitor Direct Routing or MS Calling plan costs
Track User Adoption
Monitor and manage Teams Meeting user adoption and utilization
End Network Planning Guesswork
Easier than ever to select carrier, plans, and right-size SIP trunks
Immediate Call History Access
Compliance, risk mitigation, and call archives at your fingertips
Eliminates Reliance on IT Resources
Friendly dashboard gives business managers self-serve visibility and report generation
Azure Cloud Deployment
Seamless and secure connection to the Microsoft Cloud
Microsoft Teams Call Analytics FAQs
During implementation, a customer’s Teams Administrator grants permission and provides account credentials to allow the ISI Cloud Analytics application to access call and user data directly from the Microsoft Cloud. ISI takes it from there.
Yes. ISI Cloud Analytics collects and reports on this activity.
I Cloud Analytics provides full Teams Meeting reporting and dashboard visibility, including meeting summaries listed by date, time, department, organizer, attendees, duration, and more.
Track meetings by organizer, participants joining, and durations. This includes summary and detail of meeting conducted by organizer or by meeting ID with date, time, durations, cost if applicable, and number of connections (unique, total and average).
Yes, we can track call activity against defined alarm parameters for near real-time notification and exception reporting to flag undesirable, inappropriate or expensive call events and associate them back to the responsible party.
Yes, you can track call activity for purposes of analyzing productivity and appropriate phone related work activity by time of day and quantity of calls by type.
You can also create benchmarking and exception reports for more effective analysis of employee performance, identification of training needs, staffing requirements, poor performer coaching, and high performer recognition.
MS Team featured resources
Want to learn more about Infortel Select’s Microsoft Teams support? Check the items at right or visit the ISI Resource Center. Don’t see what you are looking for? Drop us a note at: resources@isi-info.com.
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Experience the power of Infortel Select
Unified Communications has changed telecom and the ways we communicate. To secure the CDR reporting and data analytics visibility you need to access and use trapped call data, manage telecom infrastructure, monitor customer experience and employee productivity, and secure historical records, you need the power of Infortel Select.
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