Microsoft Teams Reporting & Call Analytics

Our call analytics platform delivers enterprise-level insights, including information on employee engagement, meeting activity, and call history data for compliance and reporting. Whether Microsoft Teams is your exclusive telephony solution, or you are using Teams in conjunction with your current Unified Communications platform, Infortel Select provides powerful voice call, Meetings, and user adoption data accessibility and reporting.

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Microsoft Teams by the Numbers

More than 90% of Fortune 500 use Teams Phones
More than 270 million monthly users currently
Number of Teams Room devices doubled between 2020 – 2021

Moving to Teams Without Losing Critical Voice, Meetings, and User Adoption Data

As Microsoft Teams proliferates within enterprise voice networks, Infortel Select gives business managers and IT departments unmatched reporting visibility into Teams call analytics and contact center activity.

MS Teams Reporting Integrated with UC Analytics

If you're using Teams in conjunction with Cisco, Avaya, and other on-premises UC systems, Infortel Select is the best tool to continue gathering critical CDR reporting and call accounting data, while adding call analytics for next-generation platforms.

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Microsoft Teams Reporting Features

No Lost Data

Migrate to MS Teams without losing reporting information visibility or control

One Screen to See it All

Single-pane-of-glass visibility into MS Teams activity from Cisco, Avaya, and other platforms

Cost Savings

Establish call routing and monitor Direct Routing or MS Calling plan costs

Track User Adoption

Monitor and manage Teams Meeting user adoption and utilization

End Network Planning Guesswork

Easier than ever to select carrier, plans, and right-size SIP trunks

Immediate Call History Access

Compliance, risk mitigation, and call archives at your fingertips

Eliminates Reliance on IT Resources

Friendly dashboard gives business managers self-serve visibility and report generation

Azure Cloud Deployment

Seamless and secure connection to the Microsoft Cloud

Microsoft Teams Call Analytics FAQs

During implementation, a customer’s Teams Administrator grants permission and provides account credentials to allow the ISI Cloud Analytics application to access call and user data directly from the Microsoft Cloud. ISI takes it from there.

Yes. ISI Cloud Analytics collects and reports on this activity.

I Cloud Analytics provides full Teams Meeting reporting and dashboard visibility, including meeting summaries listed by date, time, department, organizer, attendees, duration, and more.

Track meetings by organizer, participants joining, and durations. This includes summary and detail of meeting conducted by organizer or by meeting ID with date, time, durations, cost if applicable, and number of connections (unique, total and average).

Yes, we can track call activity against defined alarm parameters for near real-time notification and exception reporting to flag undesirable, inappropriate or expensive call events and associate them back to the responsible party.

Yes, you can track call activity for purposes of analyzing productivity and appropriate phone related work activity by time of day and quantity of calls by type.

You can also create benchmarking and exception reports for more effective analysis of employee performance, identification of training needs, staffing requirements, poor performer coaching, and high performer recognition.

Experience the power of Infortel Select

Unified Communications has changed telecom and the ways we communicate. To secure the CDR reporting and data analytics visibility you need to access and use trapped call data, manage telecom infrastructure, monitor customer experience and employee productivity, and secure historical records, you need the power of Infortel Select.

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