Healthcare

Healthcare CDR Reporting & Analytics

Turn trapped healthcare call data into accessible, usable, and valuable information that impacts the entire organization.

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Healthcare Business Value

Infortel Select delivers business value across your entire healthcare organization. Understand your healthcare facility’s communications processes from your patients’ points of view. Identify the most important communications touchpoints and measure ongoing performance. Link improvements in patient communications with desired patient outcomes.

Impact on Patient Experience

Complete visibility into each inbound and outbound patient call touchpoint across departments at one facility or many locations.

Impact on Contact Centers

Complete cradle-to-grave caller experience level visibility from multiple call segments on a single report. Support for Native Call Queuing and agent statistics; call volume, routing, and queue information; trend reporting; device-level tracking; and more.

Impact on Compliance

Infortel Select is the foundation for effective healthcare organization call history compliance, reducing significantly the time required to complete historical research and documentation to support Medicare. HIPAA, FDA, and URAC audits.

Impact on Information Technology

Complete call visibility you need to reduce net telecom expenses, provide business line managers self-serve report generation access, monitor QoS, provide departmental telecom service chargebacks.

"A healthcare organization's commitment to quality and the patient experience requires senior leader involvement in improvement strategies and accountability for goals. Improvement strategies are most effective when driven by data, and in the world of patient satisfaction, evidence is growing that…discharge calls are a strategic tactic that can improve patient satisfaction."

Leveraging Information Technology to Drive Improvement in Patient Satisfaction

Journal for Healthcare Quality

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Experience the power of Infortel Select

Unified Communications has changed telecom and the ways we communicate. To secure the CDR reporting and data analytics visibility you need to access and use trapped call data, manage telecom infrastructure, monitor customer experience and employee productivity, and secure historical records, you need the power of Infortel Select.

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