Manage Inbound Customer Interactions, Minimize Customer Experience Blind Spots
Infortel Select Premium Native Call Queuing for Cisco platforms is a low-cost alternative to purchasing and maintaining expensive contact center infrastructure. NCQ satisfies the same fundamental business requirements for call handling, wait time, and overall customer experience measurement – significantly enhancing standard reporting tools.
Real-time Dashboard Views
Supervise hunt group agent productivity and performance in real-time and make sure your teams are hitting their KPIs.
Live Hunt Group Summary
Real-time hunt group reporting visibility, including calls in queue; agent availability; call abandon rate; and more.
Monitor agent productivity, including current status, time in that status, calls handled, and more.
Daily & Hourly Statistics
Access critical call performance data refreshed in real-time. Total number of calls, calls handled, calls abandoned, call queue times, and service level – it’s all there. Drill down further to secure hour-of-day details for each call.
Generate on-demand reports with just a couple of clicks. From a high-level, multi-hunt group views down to specific, detailed reports for each individual agent and call.
Want to learn more about the Infortel Select solution? Check the ISI Resource Center for a trove of helpful information on such topics as CDR, data analytics, unified communications, and more. Don’t see what you are looking for? Drop us a note at: email@example.com.View All Resources
Experience the power of Infortel Select
Unified Communications has changed telecom and the ways we communicate. To secure the CDR reporting and data analytics visibility you need to access and use trapped call data, manage telecom infrastructure, monitor customer experience and employee productivity, and secure historical records, you need the power of Infortel Select.Schedule a Demo Talk to an Expert