Premium NCQ Analytics

Premium NCQ Analytics

Harness the power of contact center insights without the expense and complexity of a full-fledged contact center by combining Cisco UCM Hunt Groups and Native Call Queuing with ISI’s powerful CDR analytics and reporting.

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Manage Inbound Customer Interactions, Minimize Customer Experience Blind Spots

Infortel Select Premium Native Call Queuing for Cisco platforms is a low-cost alternative to purchasing and maintaining expensive contact center infrastructure. NCQ satisfies the same fundamental business requirements for call handling, wait time, and overall customer experience measurement – significantly enhancing standard reporting tools.

Real-time Dashboard Views

Supervise hunt group agent productivity and performance in real-time and make sure your teams are hitting their KPIs.

Live Hunt Group Summary

Real-time hunt group reporting visibility, including calls in queue; agent availability; call abandon rate; and more.

Agent Status

Monitor agent productivity, including current status, time in that status, calls handled, and more.

Daily & Hourly Statistics

Access critical call performance data refreshed in real-time. Total number of calls, calls handled, calls abandoned, call queue times, and service level – it’s all there. Drill down further to secure hour-of-day details for each call.

On-Demand Reports

Generate on-demand reports with just a couple of clicks. From a high-level, multi-hunt group views down to specific, detailed reports for each individual agent and call.

Experience the power of Infortel Select

Unified Communications has changed telecom and the ways we communicate. To secure the CDR reporting and data analytics visibility you need to access and use trapped call data, manage telecom infrastructure, monitor customer experience and employee productivity, and secure historical records, you need the power of Infortel Select.

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