Senior Director, Process Improvement & Productivity
National Specialty Flooring Retailer
Track Customer Experience
Infortel Select gives retailers the multi-location call visibility needed to track customer experiences once an inbound call reaches a store. Trapped call data, such as the number of inter-department transfers, the length of hold times, and the amount of time that passes before a caller hangs up into accessible, usable, and meaningful information.Explore the Product
Pick Up The Phone: Your Best Customer Is On The Line
Forrester Research, Inc.
Improving customer experiences
Infortel Select gives national specialty flooring retailer the critical inbound call visibility it needs to get customers to the right employee, in the right department, at the right time – the first time.
Features & Benefits
Enhance the customer shopping experience
Reduce the number of department-to-department call transfers.
Provide a higher level of customer engagement
To ready-to-buy consumers regardless of the store location they call.
Increase sales opportunities
Complete customer follow-ups more efficiently than even some digital channels such as online form submissions.
Experience the power of Infortel Select
Unified Communications has changed telecom and the ways we communicate. To secure the CDR reporting and data analytics visibility you need to access and use trapped call data, manage telecom infrastructure, monitor customer experience and employee productivity, and secure historical records, you need the power of Infortel Select.Schedule a Demo Talk to an Expert