Release History

View the latest release notes for Infortel Select

Release: Jun6 2022

Release Date: 2022-06-08

View June 2022 Release Notes

With this release we are laying the groundwork for our new release that will include. an interface to Webex Calling. We are looking for customers interested in being a beta tester for this release. If you are interested, please contact either your Customer Success Manager or sales representative.

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Release: May 2022

Release Date: 2022-05-11

View May 2022 Release Notes

With this release, we completed a major enhancement of the dashboard widgets for Cisco Native Call Queuing (NCQ) to provide more accurate real-time metrics and expose additional columns of information about NCQ call activity and Agent status.

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Release: April 2022

Release Date: 2022-04-06

View April 2022 Release Notes

Enhancements include:

  1. Enhanced support for handling Microsoft Teams users in the Infortel directory.
  2. Enhanced system monitoring for improved uptime.

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Release: March 2022

Release Date: 2022-03-09

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Enhancements include:

  1. Enhanced the module security screen to eliminate non-existent modules and add consistency to module names
  2. Added support for special characters in queue names for Cisco Contact Center Express reporting
  3. Enhanced the web interface to no longer require the clearing of cache after software upgrades

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Release: February 2022

Release Date: 2022-02-09

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New Features include:

  1. Support for collection from multiple NEC phone systems
  2. Enhanced support for Avaya Reliable Session Protocol (RSP)

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Release: January 2022

Release Date: 2022-01-13

View January 2022 Release Notes

New Features include:

  1. Call and contact center history API
  2. Data Export API

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Release: December 2021

Release Date: 2021-12-10

View December 2021 Release Notes

Enhancements and bug fixes include:

  1. Cleanup of the login sequence for Single Sign on
  2. CUCM/NCQ Setup Utility & Documents

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Release: November 2021

Release Date: 2021-11-05

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New features and enhancements include:

  1. Multi-factor Authentication (MFA) support
  2. Redesigned Contact Center widget

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Release: October 2021

Release Date: 2021-10-07

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New features and enhancements include:

  1. Self-service user management

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Release: September 2021

Release Date: 2021-09-10

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Bug fixes and enhancements include:

  1. Preparations for self-service user management
  2. Updates to Audio Codes to improve billing reports

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Release: August 2021

Release Date: 2021-08-13

View August 2021 Release Notes

New features and enhancements include:

  1. SFTP collection infrastructure
  2. Improvements to Audio Codes, Directory Import and Hunt Groups

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Release: July 2021

Release Date: 2021-07-08

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New features and enhancements include:

  1. Microsoft Teams Near Real-time Processing
  2. Alarms for Microsoft Teams

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Release: June 2021

Release Date: 2021-06-11

View June 2021 Release Notes

New features and enhancements include:

  1. Status page to view current operational status of Infortel Cloud
  2. Improved performance for Contact Center dashboard

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Experience the power of Infortel Select

Unified Communications has changed telecom and the ways we communicate. To secure the CDR reporting and data analytics visibility you need to access and use trapped call data, manage telecom infrastructure, monitor customer experience and employee productivity, and secure historical records, you need the power of Infortel Select.

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