Release History

View the latest release notes for Infortel Select

Release: September 2022

Release Date: 2022-09-21

View September 2022 Release Notes

The Transferred Call Path Report allows you to report on “cradle to grave” call activity. You can see where calls come in from outside and trace them through various transfers. This can be especially helpful for understanding the user experience for callers to your organization.

Based on customer feedback, we have added a new filter for “Original Called Party Number” when using this report with Cisco Unified Communications Manager. This can now filter the report based on the number that was called. For example, you can run a report filtered on the extension for your automated attendant. You can then see the customer journey as calls route their way through your phone system.

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Release: August 2022

Release Date: 2022-08-24

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As a follow-up to our recent Webex Calling release, we have added cradle-to-grave call visibility, enabling better management of caller experience in Webex Calling. We’ve also improved handling of users to prevent unnecessary consumption of user licenses.

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Release: July 2022

Release Date: 2022-08-03

Note: The July release was deployed in two parts occurring on July 27 and August 3.

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ISI has launched reporting for Cisco Webex calling! Infortel Select’s Webex Calling support allows organizations to take their call accounting and analytics needs to the cloud as they move away from an on-premises PBX. With Infortel Select, enterprises don’t lose visibility into calls being made.

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Release: June 2022

Release Date: 2022-06-08

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With this release we are laying the groundwork for our new release that will include an interface to Webex Calling. We are looking for customers interested in being a beta tester for this release. If you are interested, please contact either your Customer Success Manager or sales representative.

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Release: May 2022

Release Date: 2022-05-11

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With this release, we completed a major enhancement of the dashboard widgets for Cisco Native Call Queuing (NCQ) to provide more accurate real-time metrics and expose additional columns of information about NCQ call activity and Agent status.

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Release: April 2022

Release Date: 2022-04-06

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Enhancements include:

  1. Enhanced support for handling Microsoft Teams users in the Infortel directory.
  2. Enhanced system monitoring for improved uptime.

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Release: March 2022

Release Date: 2022-03-09

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Enhancements include:

  1. Enhanced the module security screen to eliminate non-existent modules and add consistency to module names
  2. Added support for special characters in queue names for Cisco Contact Center Express reporting
  3. Enhanced the web interface to no longer require the clearing of cache after software upgrades

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Release: February 2022

Release Date: 2022-02-09

View February 2022 Release Notes

New Features include:

  1. Support for collection from multiple NEC phone systems
  2. Enhanced support for Avaya Reliable Session Protocol (RSP)

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Release: January 2022

Release Date: 2022-01-13

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New Features include:

  1. Call and contact center history API
  2. Data Export API

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Release: December 2021

Release Date: 2021-12-10

View December 2021 Release Notes

Enhancements and bug fixes include:

  1. Cleanup of the login sequence for Single Sign on
  2. CUCM/NCQ Setup Utility & Documents

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Release: November 2021

Release Date: 2021-11-05

View November 2021 Release Notes

New features and enhancements include:

  1. Multi-factor Authentication (MFA) support
  2. Redesigned Contact Center widget

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Release: October 2021

Release Date: 2021-10-07

View October 2021 Release Notes

New features and enhancements include:

  1. Self-service user management

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Release: September 2021

Release Date: 2021-09-10

View September 2021 Release Notes

Bug fixes and enhancements include:

  1. Preparations for self-service user management
  2. Updates to Audio Codes to improve billing reports

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Release: August 2021

Release Date: 2021-08-13

View August 2021 Release Notes

New features and enhancements include:

  1. SFTP collection infrastructure
  2. Improvements to Audio Codes, Directory Import and Hunt Groups

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Release: July 2021

Release Date: 2021-07-08

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New features and enhancements include:

  1. Microsoft Teams Near Real-time Processing
  2. Alarms for Microsoft Teams

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Release: June 2021

Release Date: 2021-06-11

View June 2021 Release Notes

New features and enhancements include:

  1. Status page to view current operational status of Infortel Cloud
  2. Improved performance for Contact Center dashboard

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Experience the power of Infortel Select

Unified Communications has changed telecom and the ways we communicate. To secure the CDR reporting and data analytics visibility you need to access and use trapped call data, manage telecom infrastructure, monitor customer experience and employee productivity, and secure historical records, you need the power of Infortel Select.

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