Release History

View the latest release notes for Infortel Select

Release: November 2023

Release Date: 2023-11-15

General Maintenance Upgrades

We’ve made general security, performance and user experience improvements.

Release: September 2023

Release Date: 2023-10-05

What’s New

New Dashboard Release

With this update, we are starting a controlled release of a brand-new dashboard. We built this new Infortel Select experience with user input and the latest technology, like our updated Activity by Call Direction widget for quick anomaly detection, and dark mode.

These user experience and feature upgrades were developed to help ISI customers:

  • Improve caller experience and employee productivity with enhanced call visibility
  • Simplify data compliance with an easy-to-use platform
  • Support finance teams with robust call accounting
  • And do more with their call data

Watch for an email over the coming weeks which will provide you with access to the preview.

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Release: August 2023

Release Date: 2023-8-23

What’s New

Hourly Cisco Webex Collection

To improve timeliness of data, we will be querying data from Cisco Webex on a regular basis. With this release, we can provide call reports within one hour after a call ends.

With hourly updating of Webex Calling data, dashboard widgets will refresh more dynamically throughout the day, so organizations can see crucial activity and make quicker and better-informed decisions.

All Cisco Webex customers will be migrated to this new method shortly after release.

Fixed

Bug #11027 – UCCX Team Name Not being Auto populated.

This release fixes an issue where the list of Team names was not retrieved from UCCX properly.

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Release: July 2023

Release Date: 2023-7-26

Enhanced Digit Sanitization

To meet local privacy requirements such as GDPR, HIPAA, and to meet regulatory compliance, organizations need to hide phone numbers on reports. With this release, we have enhanced our flexibility to obfuscate phone numbers.

Enhanced Call-based Alarms

With this release, we can now add the Location and the Device to the alarm message.

New Call Rating

We now support call rating for users in Curaçao.

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Release: June 2023

Release Date: 2023-6-07

General Maintenance Upgrades

We’ve made general performance and user experience improvements.

Release: May 2023

Release Date: 2023-5-03

General Maintenance Upgrades

We’ve made general performance and user experience improvements.

Release: April 2023

Release Date: 2023-4-05

General Maintenance Upgrades

We’ve made general performance and user experience improvements.

Release: March 2023

Release Date: 2023-3-08

Support for Webex Calling Locations

In Webex Calling environments, when Locations are defined it is possible to have the same extension number in use at multiple locations. When an E.164 phone number does not exist along with the extension, Infortel Select will optionally prepend the extension number with the location-specific Webex Routing Prefix to create a unique extension number.
This will allow you to perform analytics on these extensions. For example, if you have a call queue with the same extension in multiple locations, this change will let you segment the extensions in reporting and dashboards.

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Release: February 2023

Release Date: 2023-2-08

General Maintenance Upgrades

We’ve made general performance and user experience improvements.

Release: January 2023

Release Date: 2023-1-18

General Maintenance Upgrades

We’ve made general performance and user experience improvements.

Release: December 2022

Release Date: 2022-12-14

Support for Single Logoff

In addition to support Single Sign on (SSO), we now support Single Logoff (SLO). With single logoff, the system will sign users out of all sessions in the users’ Identity Provider for enhanced security.

Continued Enhancements to Webex Queue Reporting

We continue to enhance our Webex queue reporting to provide users with the tools they need to better manage their Webex call queues.

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Release: November 2022

Release Date: 2022-11-16

General Maintenance Upgrades

We’ve made general performance and user experience improvements.

Release: October 2022

Release Date: 2022-10-26

Enhanced Azure AD Import

We have enhanced our Azure AD directory import. With this release, we will now offer the ability to use many more fields to import and filter your directory import. Key enhancements include the ability to:

  1. Filter import based on Microsoft licenses. For example, you will be able to only import users who are licensed for Microsoft Teams voice.
  2. Filter out external users
  3. Filter based on group membership
  4. Import multiple business telephone numbers
  5. Import additional fields

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Release: September 2022

Release Date: 2022-09-21

View September 2022 Release Notes

The Transferred Call Path Report allows you to report on “cradle to grave” call activity. You can see where calls come in from outside and trace them through various transfers. This can be especially helpful for understanding the user experience for callers to your organization.

Based on customer feedback, we have added a new filter for “Original Called Party Number” when using this report with Cisco Unified Communications Manager. This can now filter the report based on the number that was called. For example, you can run a report filtered on the extension for your automated attendant. You can then see the customer journey as calls route their way through your phone system.

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Release: August 2022

Release Date: 2022-08-24

View August 2022 Release Notes

As a follow-up to our recent Webex Calling release, we have added cradle-to-grave call visibility, enabling better management of caller experience in Webex Calling. We’ve also improved handling of users to prevent unnecessary consumption of user licenses.

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Release: July 2022

Release Date: 2022-08-03

Note: The July release was deployed in two parts occurring on July 27 and August 3.

View July 2022 Release Notes

ISI has launched reporting for Cisco Webex calling! Infortel Select’s Webex Calling support allows organizations to take their call accounting and analytics needs to the cloud as they move away from an on-premises PBX. With Infortel Select, enterprises don’t lose visibility into calls being made.

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Release: June 2022

Release Date: 2022-06-08

View June 2022 Release Notes

With this release we are laying the groundwork for our new release that will include an interface to Webex Calling. We are looking for customers interested in being a beta tester for this release. If you are interested, please contact either your Customer Success Manager or sales representative.

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Release: May 2022

Release Date: 2022-05-11

View May 2022 Release Notes

With this release, we completed a major enhancement of the dashboard widgets for Cisco Native Call Queuing (NCQ) to provide more accurate real-time metrics and expose additional columns of information about NCQ call activity and Agent status.

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Release: April 2022

Release Date: 2022-04-06

View April 2022 Release Notes

Enhancements include:

  1. Enhanced support for handling Microsoft Teams users in the Infortel directory.
  2. Enhanced system monitoring for improved uptime.

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Release: March 2022

Release Date: 2022-03-09

View March 2022 Release Notes

Enhancements include:

  1. Enhanced the module security screen to eliminate non-existent modules and add consistency to module names
  2. Added support for special characters in queue names for Cisco Contact Center Express reporting
  3. Enhanced the web interface to no longer require the clearing of cache after software upgrades

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Release: February 2022

Release Date: 2022-02-09

View February 2022 Release Notes

New Features include:

  1. Support for collection from multiple NEC phone systems
  2. Enhanced support for Avaya Reliable Session Protocol (RSP)

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Release: January 2022

Release Date: 2022-01-13

View January 2022 Release Notes

New Features include:

  1. Call and contact center history API
  2. Data Export API

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Release: December 2021

Release Date: 2021-12-10

View December 2021 Release Notes

Enhancements and bug fixes include:

  1. Cleanup of the login sequence for Single Sign on
  2. CUCM/NCQ Setup Utility & Documents

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Release: November 2021

Release Date: 2021-11-05

View November 2021 Release Notes

New features and enhancements include:

  1. Multi-factor Authentication (MFA) support
  2. Redesigned Contact Center widget

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Release: October 2021

Release Date: 2021-10-07

View October 2021 Release Notes

New features and enhancements include:

  1. Self-service user management

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Release: September 2021

Release Date: 2021-09-10

View September 2021 Release Notes

Bug fixes and enhancements include:

  1. Preparations for self-service user management
  2. Updates to Audio Codes to improve billing reports

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Release: August 2021

Release Date: 2021-08-13

View August 2021 Release Notes

New features and enhancements include:

  1. SFTP collection infrastructure
  2. Improvements to Audio Codes, Directory Import and Hunt Groups

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Release: July 2021

Release Date: 2021-07-08

View July 2021 Release Notes

New features and enhancements include:

  1. Microsoft Teams Near Real-time Processing
  2. Alarms for Microsoft Teams

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Release: June 2021

Release Date: 2021-06-11

View June 2021 Release Notes

New features and enhancements include:

  1. Status page to view current operational status of Infortel Cloud
  2. Improved performance for Contact Center dashboard

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Experience the power of Infortel Select

Unified Communications has changed telecom and the ways we communicate. To secure the CDR reporting and data analytics visibility you need to access and use trapped call data, manage telecom infrastructure, monitor customer experience and employee productivity, and secure historical records, you need the power of Infortel Select.

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