UCCX Reporting and Analytics

UCCX Reporting and Analytics

Contact Centers are faced with the challenge of optimizing resources - staffing, training and effective coaching, while at the same time improving customer experience and loyalty. Infortel Select delivers reporting flexibility, granularity, and customizability needed for effective analysis and business decisions where native UCCX reporting through CUIC falls short.

True Integrated Custom Reporting

A selection of popular standard reports are just the beginning of Infortel Select’s functionality. Report templates allow addition of desired fields, controlled sort and summary, graphical options and user-defined constraints to present only the desired data. Customized reports may be saved, scheduled and even shared with others.

Combine UCCX & CUCM Visibility

Infortel Select combines CUCM call detail activity with real-time UCCX metrics and historic contact center activity reporting in a single user-friendly interface.

Unparalleled Report Flexibility

Infortel Select delivers on dozens of requested report options not supported by CUIC, like consolidated Agent & Queue visibility, 15 minute report increments, calculated fields and consolidation of metrics from multiple UCCX clusters.

Full Historic Trending

Break free of limitations in reportable contact center call history that hamper meaningful trend analysis for busy contact centers. Infortel Select trend reporting lets you choose how much to see and delivers results without surprises.

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