True Integrated Custom Reporting
A selection of popular standard reports are just the beginning of Infortel Select’s functionality. Report templates allow addition of desired fields, controlled sort and summary, graphical options and user-defined constraints to present only the desired data. Customized reports may be saved, scheduled and even shared with others.
INTEGRATE CUCM WITH UCCE/UCCX
Infortel Select combines CUCM call detail activity with real-time UCCE/UCCX metrics and historic contact center activity reporting in a single user-friendly interface.
Unparalleled Report Flexibility
Infortel Select delivers on dozens of requested report options not supported by CUIC, like consolidated Agent & Queue visibility, 15 minute report increments, calculated fields and consolidation of metrics from multiple UCCX clusters.
Full Historic Trending
Break free of limitations in reportable contact center call history that hamper meaningful trend analysis for busy contact centers. Infortel Select trend reporting lets you choose how much to see and delivers results without surprises.