Professional Services

Threat Management

Phone threats are hard to prove, some employees work with processes where extra anti-threat protection is necessary in order to create a psychologically safe and sustainable work environment. A phone threat management system can provide the right solution.

High risk groups: government officials and journalists

Threats against government officials and politicians both on country and local levels induce an unhealthy work environment for those threatened, beside the fact that such threats constitute crime. Statistics show that officials in the police and in social departments have the highest exposure to threats. Governmental organizations use call recording as a tool to fight threats against officials and politicians on the phone.

Phone threat management system

In a typical governmental case, call recording is initiated by the employee by pressing a button on the phone. In this case the whole call, from beginning to the end is saved to a vault in a safe datacenter somewhere in the organization. The recorded calls are used strictly for legal protection purposes, and access is often protected by four eyes policies.

The Verint Verba Solution for unified threat management

The Verint Verba Recording System can record all calls in the background, all the time, but store only those calls where call recording was triggered by the phone user, legal or administrative staff. The solution is very similar to black boxes on airplane or video surveilance systems, that delete images within a day. The solution includes capabilities, such as the private button function, that makes sure that even conflicting security and privacy requirements can be properly resolved.

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