All necessary resources for users are automatically provisioned and configured based on configurable templates within a user friendly interface for on-boarding and off-boarding collaboration users.
The dashboard view provides information for all UC Platforms with drill down capabilities to obtain real-time measurements and historical reports.
Phone Number Management
Phone number usage and availability is presented in a consolidated view from all connected systems including extensions and DIDs.
Inventory of communication resources can be retrieved from all connected systems to provide consolidated views that are easy to search and generate reports. For example, administrators can produce a quick view of devices in a specific device pool along with their current registration status. The inventory module periodically retrieves data along with updated status.
On-boarding and off-boarding contact center agents is a cinch with our system. All necessary resources for agents are automatically provisioned and configured based on configurable templates.
Access to communication data from all connected systems are available in a consolidated view. The inventory can be easily searched along with the ability to generate reports.