Professional Services

Consulting Firms

Consulting firms need their Partners, Associates, Clerks and Staff on the job and mobile as much as possible. ISI offers solutions to help consulting firms be more productive and stay in control of their telecom costs. By implementing proper telecom management tools focused around voice and data optimization, client billing, and voice and immersive video recording, firms and organizations can streamline their professional needs while keepinig costs at bay.

Call Accounting & Reporting

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Voice & Video Recording

Record Client Meetings

Every word matters. Whether you need to record sensitive conversations with clients or revisit archived interviews at a moment’s notice, ISI and Verba’s Voice and Immersive Video Recording system can provide your organization the recording solution necessary to keep you mobile with the ability to meet anywhere, anytime on the fly.

The Voice and Immersive Video solution provides a unified recording capability that captures voice, immersive video, telepresence calls and agent screen images. Verba’s recording technology and ISI’s reporting capabilities enhance business operations with modes that include full recording, selective recording and on-demand recording. ISI and Verba support all major UC and Contact Center system vendors such as Cisco, Avaya, Microsoft and Broadsoft.
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Telecom Audit & Optimization

With the global economy presenting daily challenges to businesses large and small, organizations and firms are working hard to make their businesses monetarily efficient. One of the biggest costs in any organization is their telecom expenses. In an industry where contracted work has a start and end date, properly managing and optimizing telecom expenses can result in huge savings.

Take advantage of ISI's Telecom Audit service (Telecom Profit Optimizer™, or TPO) to provide a simple, quick way for organizations to get a snapshot of their telecommunications expenses. ISI analyzes a company's telecommunications expenses at no cost, and provides analysis and an itemized report identifying areas that will provide potential cost-savings. Fees are based on a percentage of the savings that ISI finds for the company. ISI is paid only when implemented recommendations lead to real savings.
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Infortel® Wireless Manager – TEM

Enhanced Wireless Services

Consulting firms have always been at the forefront of technology. Technical consultants must be on top of new technological releases and software in order to gain an edge over their competitors. With the integration of tablets, smartphones, and other wireless technology into most business models, consultants can work entirely on the go. However, with this increased mobility, companies are finding it necessary to incorporate a means to manage the devices associated with their companies. They need the ability to optimize voice and data plans, as well as keep an inventory of devices utilized by their employees.

ISI’s Enhanced Wireless Service provides organizations a way to manage the devices they provide their employees and helps optimize rate plans according to situations. Based on three-month averages, Infortel Wireless Manager flags abnormalities to provide management a means to make adjustments. If a cell phone or pager is no longer being used, ISI will work with carriers to dispose of or deactivate the contract. If a device is missing discounts, Enhanced Wireless Service will identify and flag it. Unified reporting across carriers produces one easy-to-work-with invoice. Voice, text, and data plans are can be optimized to eliminate overages and provide ideal rates based on an employee’s job function. Inventory can be documented and tracked by user. Most importantly, consulting firms will have the ability to manage the devices they provide their employees, and gain control over their wireless spend.
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Help Desk

Help Desk is an add-on to the TEM system. If a consulting firm has corporate-liable mobile devices and does not wish to dedicate hours to their IT staff to handle activations, warranties, discounts, and overall support, then Help Desk is an ideal solution. Help Desk will manage upgrades, add/remove data and voice/text service, and manage the daily, weekly, and monthly mobile optimization fluctuations for your organizations, allowing staffs to focus more on their primary duties. Help Desk is available Monday-Friday, 8am to 5pm CST.
Learn More

Accounting Firms

Accounting firms need their Partners, Associates, Clerks and Staff on the job and mobile as much as possible. ISI offers solutions to help accounting firms be more productive and stay in control of their telecom costs. By implementing proper telecom management tools focused around voice and data optimization, client billing, and voice and immersive video recording, firms can streamline their professional needs while keepinig costs at bay.

Call Accounting & Reporting

Learn More


Voice & Video Recording

Record Client Meetings



Every word matters. Whether you need to record sensitive conversations with clients or revisit archived interviews at a moment’s notice, ISI and Verba’s Voice and Immersive Video Recording system can provide your organization the recording and reporting solution necessary to keep you mobile with the ability to meet anywhere, anytime on the fly.

The Voice and Immersive Video solution provides a unified recording capability that captures voice, immersive video, telepresence calls and agent screen images. Verba’s recording technology and ISI’s reporting capabilities enhance business operations with modes that include full recording, selective recording and on-demand recording. ISI and Verba support all major UC and Contact Center system vendors such as Cisco, Avaya, Microsoft and Broadsoft.
Learn More


Telecom Audit & Optimization

With the global economy presenting daily challenges to businesses large and small, organizations and firms are working hard to make their businesses monetarily efficient. One of the biggest costs in any organization is their telecom expenses. In an industry where contracted work has a start and end date, properly managing and optimizing telecom expenses can result in huge savings.

Take advantage of ISI's Telecom Audit service (Telecom Profit Optimizer™, or TPO) to provide a simple, quick, way for organizations to get a snapshot of their telecommunications expenses. ISI analyzes a company's telecommunications expenses at no cost, and provides analysis and an itemized report identifying areas that will provide potential cost-savings. Fees are based on a percentage of the savings that ISI finds for the company. ISI is paid only when implemented recommendations lead to real savings.
Learn More


Infortel® Wireless Manager – TEM

Enhanced Wireless Services

Accounting Firms have always been at the forefront of technology. Technical consultants must be on top of new technological releases and software in order to gain an edge over their competitors. With the integration of tablets, smartphones, and other wireless technology into most business models, accountants can work entirely on the go. However, with this increased mobility, companies are finding it necessary to incorporate a means to manage the devices associated with their companies. They need the ability to optimize voice and data plans, as well as keep an inventory of devices utilized by their employees.

ISI’s Enhanced Wireless Service provides organizations a way to manage the devices they provide their employees and helps optimize rate plans according to situations. Based on three-month averages, Infortel Wireless Manager flags abnormalities to provide management a means to make adjustments. If a cell phone or pager is no longer being used, ISI will work with carriers to dispose of or deactivate the contract. If a device is missing discounts, Enhanced Wireless Service will identify and flag it. Unified reporting across carriers produces one easy-to-work-with invoice. Voice, text, and data plans can be optimized to eliminate overages and provide ideal rates based on an employee’s job function. Inventory can be documented and tracked by user. Most importantly, accounting firms will have the ability to manage the devices they provide their employees, and gain control over their wireless spend.
Learn More

Help Desk

Help Desk is an add-on to the TEM system. If an accounting firm has corporate-liable mobile devices and does not wish to dedicate hours to their IT staff to handle activations, warranties, discounts, and overall support, then Help Desk is an ideal solution. Help Desk will manage upgrades, add/remove data and voice/text service, and manage the daily, weekly, and monthly mobile optimization fluctuations for your organizations, allowing staffs to focus more on their primary duties. Help Desk is available Monday-Friday, 8am to 5pm CST.
Learn More

Law Firms

Law firms need their Partners, Associates, Clerks and Staff on the job and mobile as much as possible. ISI offers solutions to help law firms be more productive and stay in control of their telecom costs. By implementing proper telecom management tools focused around voice and data optimization, client billing, and voice and immersive video recording, firms can streamline their professional needs while keeping costs at bay.

Call Accounting & Reporting


Voice & Video Recording

Record Client Meetings

Every word matters. Whether you need to record depositions or sensitive conversations with clients or revisit archived interviews at a moment’s notice, ISI and Verba’s Voice and Immersive Video Recording system can provide your organization the recording solution necessary to keep you mobile with the ability to meet anywhere, anytime on the fly.



The Voice and Immersive Video solution provides a unified recording capability that captures voice, immersive video, telepresence calls and agent screen images. Verba’s recording technology and ISI’s reporting capabilities enhance business operations with modes that include full recording, selective recording and on-demand recording. ISI and Verba support all major UC and Contact Center system vendors such as Cisco, Avaya, Microsoft and Broadsoft.
Learn More


Telecom Audit & Optimization

With the global economy presenting daily challenges to businesses large and small, organizations and firms are working hard to make their businesses monetarily efficient. One of the biggest costs in any organization is their telecom expenses. In an industry where contracted work has a start and end date, properly managing and optimizing telecom expenses can result in huge savings.

Take advantage of ISI's Telecom Audit service (Telecom Profit Optimizer™, or TPO) to provide a simple, quick, way for organizations to get a snapshot of their telecommunications expenses. ISI analyzes a company's telecommunications expenses at no cost, and provides analysis and an itemized report identifying areas that will provide potential cost-savings. Fees are based on a percentage of the savings that ISI finds for the company. ISI is paid only when implemented recommendations lead to real savings.
Learn More


Infortel® Wireless Manager – TEM

Enhanced Wireless Services

Law Firms have always been at the forefront of technology. Technical consultants must be on top of new technological releases and software in order to gain an edge over their competitors. With the integration of tablets, smartphones, and other wireless technology into most business models, attorneys can work entirely on the go. However, with this increased mobility, companies are finding it necessary to incorporate a means to manage the devices associated with their companies. They need the ability to optimize voice and data plans, as well as keep an inventory of devices utilized by their employees.

ISI’s Enhanced Wireless Service provides organizations a way to manage the devices they provide their employees and helps optimize rate plans according to situations. Based on three-month averages, Infortel Wireless Manager flags abnormalities to provide management a means to make adjustments. If a cell phone or pager is no longer being used, ISI will work with carriers to dispose of or deactivate the contract. If a device is missing discounts, Enhanced Wireless Service will identify and flag it. Unified reporting across carriers produces one easy-to-work-with invoice. Voice, text, and data plans can be optimized to eliminate overages and provide ideal rates based on an employee’s job function. Inventory can be documented and tracked by user. Most importantly, law firms will have the ability to manage the devices they provide their employees, and gain control over their wireless spend.
Learn More

Help Desk

Help Desk is an add-on to the TEM system. If a law firm has corporate-liable mobile devices and does not wish to dedicate hours to their IT staff to handle activations, warranties, discounts, and overall support, then Help Desk is an ideal solution. Help Desk will manage upgrades, add/remove data and voice/text service, and manage the daily, weekly, and monthly mobile optimization fluctuations for your organizations, allowing staffs to focus more on their primary duties. Help Desk is available Monday-Friday, 8am to 5pm CST.
Learn More

Industries Overview

ISI's solutions are used by organizations in all industries for telecom management as well as voice & video recording capabilities. Over the years, however, ISI has established close ties with customers in specific industries who approached ISI to solve a specific business issue they were experiencing. As such, ISI has engineered unique capabilities within its solutions portfolio with specific beneifts to those organizations, allowing them to run more effective business operations.

retail-icon

Retail

Education

Hospitality

Call Accounting & Reporting

 

Voice & Video Recording

 

Telecom Audit & Optimization

 

Infortel® Invoice Manager – TEM

Full Managed

 

Host & Load

 

Infortel® Wireless Manager – TEM

Enhanced Wireless Services

 

Help Desk

 






Tenat Billing

Banks tend to track telecom costs and either charge back or allocate these costs to branches or division. They use our reports to accomplish this.

Customer Service and Staffing

Customers use our reports to track calling activity into Reservations Centers to ensure no abandoned calls and proper employee staffing.



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