Professional Services

Partner Account Manager

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ISI develops, delivers and supports a portfolio of software solutions used by organizations to better manage and optimize their telephony infrastructure, employee productivity and telecom expenses. ISI’s solutions are platform agnostic – supporting both VoIP and legacy PBX based environments, may be deployed as an on-site software solution or as a cloud-hosted service, and focus on all modalities of the unified communications experience – voice, video, conferencing, IM, file sharing, and desktop screen capture. ISI sells its solutions through an extensive list of reseller partners and directly to end-user companies.

Job Title: Partner Acount Manager

Department: Channel Sales

Reports To: Channel Sales Manager

Industry: Telecommunications

Education: Undergraduate/BA/BS

Exemption Status: Exempt (Full-Time; 40+ Hours per Week)

Summary of Duties and Responsibilities:

ISI is currently searching for a qualified Partner Account Manager with a technical background and sales experience. The Partner Account Manager is responsible for developing and maintaining relationships with ISI’s Authorized Partners as well as prospecting for new potential partners, bring awareness of ISI’s solutions portfolio to the partners through onboarding and continual training, building a pipeline of leads and opportunities through a consultative approach, and work within manufacturer channels (mainly Cisco and Microsoft) to develop direct opportunities. The Partner Account Manager needs to be proficient in building relationships through consultative engagements as well as sales approaches including cold-calling, email, and/or interacting through social media channels to develop new relationships and opportunities.

As a highly skilled communicator and experienced sales person, the Partner Account Manager must also be able to translate complex and technical solutions into engaging and compelling conversations with partners, direct audiences, and existing customers.

The candidate must have effective verbal communication and research gathering skills, and work in a fast-paced environment while dealing with multiple tasks. Must be motivated and driven to succeed in a competitive environment.

Essential Duties/Responsibilities:

  • Work with existing and new ISI Partners on bringing awareness of ISI solutions to displace competition and demonstrate benefits of working with ISI
  • Initiate the sales process by building relationships, qualifying potential prospects, and closing business with prospective Partners
  • Assist sales in preparation of proposal scope, options, deployment methodology and price
  • Effectively present, position, and articulate the value of ISI’s UC & Collaboration solutions to both Partners and their prospective End-Users
  • Proven track record of forecasting and managing key account metrics within Salesforce.com
  • Seek new opportunities by ways of Social Media, Internal ISI outlets, previous relationships
  • Assessing potential partners’ viability to resell ISI solutions and services through a consultative engagement focused on long term relationship and demonstrating ISI’s abilities to be a valued vendor for Unified Communications solutions
  • Properly on-boarding partners through representative training sessions, communication with Partner management to determine hierarchical structure and identify key personnel
  • Working with Manufacturer Partner Reps at Cisco and Microsoft who support assigned partners and generating direct opportunities within their respective book of business
  • Working within Partner specialized vertical groups to expand ISI’s vertical reach by developing relationships and opportunities of ISI’s vertical focused solutions

Qualifications:

  • 2+ years of Software Sales Experience (including SaaS/Managed Services)
  • Previous experience working directly or indirectly with Value Added Partners (VAR) in a sales role
  • General knowledge of Telecom & Unified Communications Industry & IP Voice Technology is preferred (Cisco, Microsoft and/or Avaya knowledge a plus)
  • Preferred experience selling Call Reporting Software, Collaboration Recording (Voice, Video, IM) Software and/or Telecom Expense Management (TEM) Software
  • Proficient with CRM (Contact Relationship Management) systems – Salesforce
  • Technical certifications supporting communications infrastructure are especially preferential

Compensation and Benefits

  • ISI offers an AGGRESSIVE compensation plan that is based on Revenue Sharing (based on Bookings) as opposed to a percentage of Gross Profit!
  • Flexible Work from Home Policy available
  • Comprehensive Partner Rewards Program with Aggressive SPIFFs to Partner Reps

Pay rate commensurate with experience. Our working environment encourages employees to excel. We believe in rewarding our staff for exceptional work.

Qualified candidates should forward resume to:

ISI Telemanagement Solutions
Human Resources
1051 Perimeter Dr. Suite 200, Schaumburg IL 60173
hr@isi-info.com; Fax: 847-995-0003

   

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Technical Customer Account Manager (CAM)

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ISI develops, delivers and supports a portfolio of software solutions used by organizations to better manage and optimize their telephony infrastructure, employee productivity and telecom expenses. ISI’s solutions are platform agnostic – supporting both VoIP and legacy PBX based environments, may be deployed as an on-site software solution or as a cloud-hosted service, and focus on all modalities of the unified communications experience – voice, video, conferencing, IM, file sharing, and desktop screen capture. ISI sells its solutions through an extensive list of reseller partners and directly to end-user companies.

Job Title: Technical Customer Account Manager (CAM)

Department: Customer Support

Exemption Status: Full-Time/Exempt

Reports To: VP Customer Support Services

Summary of Responsibilities:

Serves as the primary contact for assigned customers using ISI’s Unified Communications reporting solution as a hosted and fully managed service. Coordinates all activities regarding customer account activation, account maintenance, end-user training, end-user support and customer retention. Provides Level II technical support to both hosted and on-site customers.

Essential Duties/Responsibilities:

  • Establishes and maintains primary post-sales contact with assigned customers.
  • Communicates with Sales to ensure all customer-specific needs identified during the sales process are added during implementation.
  • Develops and maintains schedule and milestones for new customer account implementation to ensure a smooth account activation.
  • Evaluates customer-specific hardware requirements and ensures proper on-site hardware is ordered and shipped on a timely basis.
  • Conduct recurring analysis of customer business needs, provide suggestions and make necessary system alterations for the ever-changing customer environment.
  • Manages the monthly reporting cycle to ensure highest quality results.
  • Reviews reports generated for assigned customers, checking for accuracy and completeness prior to distribution.
  • Provides primary customer training and support for questions, assistance and service requests.
  • Provides advice and guidance as the Infortel Select subject matter expert to ensure ongoing usage and adoption of Infortel Select.
  • Designs innovative solutions based on customer requirements using Infortel Select.
  • Proactively undertakes discovery and education activities to identify opportunities for Infortel Select usage across customer’s entire organization.
  • Functions as a frontline resource for “best practice” and informal customer questions.
  • Provides Level II technical support to ensure timely resolution of customer issues for both assigned hosted customers as well as on-site customers.
  • Participates in product development activities as the customer advocate on product roadmap discussions.
  • Maintains current functional knowledge of the Infortel Select application.
  • Generates sales leads to increase revenue opportunities for the company.
  • Determines individual training needs and ensures that supervisors are aware of the training needed to grow the assigned responsibilities.
  • May occasionally be required to work flexible hours to support special customer needs or to participate in personal training and development activities.

Minimum Experience & Education Required:

  • Bachelor’s degree in Computer Science, Telecom, Business or other related discipline, or 5+ years of Account Management experience in the telecom/unified communications field, or the equivalent combination of education and experience.
  • Preference given to candidates with working knowledge of Unified Communications, enterprise voice networks, legacy PBX & VoIP platforms, PSTN carrier services, and telecommunication terminology.
  • Basic understanding of SQL queries. Ability to write basic Select statements.
  • Proven ability to successfully manage multiple customer accounts.
  • Ability to analyze complex information, proactively identify problems and implement solutions. Must be able to quickly adjust priorities and manage time wisely in a fast paced, data driven environment.
  • Exceptional organizational, presentation, and written and verbal communication skills.
  • Must be customer service-oriented (providing exceptional customer service with high levels of customer satisfaction and retention) and believe in teamwork, collaboration, adaptability and initiative.
  • Demonstrable success in thinking strategically and executing tactically in a fast-paced environment.
  • Ability to speak and read Spanish a plus.
  • Strong MS Office skills – Outlook, Word, Excel.
  • Experience using CRM system (e.g., Sales Force CRM).

Compensation and Benefits

Pay rate commensurate with experience. Our working environment encourages employees to excel. We believe in rewarding our staff for exceptional work.

Qualified candidates should forward resume to:

ISI Telemanagement Solutions
Human Resources
1051 Perimeter Dr. Suite 200, Schaumburg IL 60173
hr@isi-info.com; Fax: 847-995-0003

   

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Operations Assistant

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ISI Telemanagement Solutions, LLC is currently seeking an Operations Assistant (Part-Time; 25-30 hours per week) who will perform various duties within our company. Some of the duties to be covered are; answering phones, greeting customers, delivery persons and others needing assistance in the reception area, mail distribution picking/shipping all out going orders as well as handling all receiving duties. The candidate chosen will also be cross trained in departments throughout the organization as the need arises. This position also includes some facility management projects.

The ideal candidate will possess the following skills:

  • High School Diploma and/or GED
  • Highly Motivated Self Starter
  • Minimum 1 year experience with either UPS and/or FedEx on line shipping
  • Familiarity with P.C.’s from a hardware perspective
  • Strong Time Management and Organizational Skills
  • Excellent Oral and Written Communication Skills
  • Ability to lift 40 lbs
  • Flexible and Team-Oriented

Compensation and Benefits

Pay rate commensurate with experience. Our working environment encourages employees to excel. We believe in rewarding our staff for exceptional work.

Qualified candidates should forward resume to:

ISI Telemanagement Solutions
Human Resources
1051 Perimeter Dr. Suite 200, Schaumburg IL 60173
hr@isi-info.com; Fax: 847-995-0003

   

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Client Success Manager

ISI Telemanagement Solutions (ISI), a market-leading Telemanagement Software, Services and Consulting organization is currently seeking a Sales Director to join our team. ISI offers CDR – Call Detail Reporting and TEM - Telecom Expense Management - software and consulting services that help our customers and clients manage their costs, improve productivity and increase revenue.

With our consulting arm focused on progressive telecom consulting services and a long history of being the leader in the call accounting arena, we exemplify a 30-year commitment to superior products and services. More than 3,000 customers count on us to offer exceptional customer service and supply the solutions that will help them gain control of their telecommunications systems.

ISI's products are used by law firms, accounting firms, universities and other higher education facilities, hospitality properties, government agencies, medical facilities, as well as thousands of commercial companies.

Job Title: Client Success Manager

Department: Sales

Industry: Unified Communications / Telecommunications

Education: Undergraduate/BA/BS

Exemption Status: Exempt (Full-Time; 40+ Hours per Week)

Reports To: VP, Marketing & Sales

Summary of Responsibilities:

The Client Success Manager will help manage our established client base in order to ensure successful renewals of ISI’s products and services. The Client Success Manager is responsible for overseeing contract renewals, which includes working directly with clients and resellers, while enlisting the efforts of Sales Directors, Client Support team members, and senior management to accelerate the contract renewal process and retain client satisfaction.

The Client Success Manager will engage with our existing client base prior to the renewal period, identify changes in client environment that may warrant a change in system (upgrades and expansions of systems), upsell additional training, or identify new add-on sales leads of ISI’s solutions to meet clients’ needs. The Client Success Manager will also engage in accounts identified by Sales and Client support representatives as At-Risk in an attempt to ensure that proper avenues are taken to regain confidence in company, products, and services.

As a highly skilled communicator and experienced sales person, the Client Success Manager must also be able to understand basic technical solutions and engage in compelling conversations with resellers and direct clients.

The candidate must have effective verbal communication and research-gathering skills, and work in a fast paced environment while dealing with multiple tasks. Must be motivated and driven to succeed in a competitive environment.

Essential Functions:

  • Maintain high on-time renewal rates within a portfolio of current clients.
  • Ability to identify solutions-based selling opportunities within the entire suite of ISI’s products and services.
  • Ability to adapt, overcome objections, and bring in necessary technical and/or sales support resources when necessary.
  • Establish and maintain effective, cooperative working relationships with clients.
  • Familiarity with contracts, terms of service and legal issues.
  • Clear and articulate communication skills with the ability to effectively drive a phone conversation.
  • Ability to work independently without constant supervision while being a member of the team.
  • Ability to prioritize and manage multiple responsibilities simultaneously.
  • Strong negotiation and interpersonal skills.
  • articipate in all phases of the retention/renewal lifecycle including communication, negotiation, revisions to terms and conditions, obtaining contract signatures, and filing appropriate paperwork.
  • Work with clients to understand their unique goals and business processes, uncovers roadblocks, and has strong account management skills.
  • Refer larger upsell/cross-sell opportunities to Sales Directors as appropriate.
  • Collaborate with internal resources by providing important client feedback, process-improvement suggestions, and new troubleshooting tips to ensure best renewal practices.

Qualifications:

  • 3-5 years of demonstrated success in sales/account management/renewals capacity with a strong focus on client satisfaction and growing existing business.
  • Bachelor’s degree or a combination of education and experience.
  • General knowledge of Telecom, Unified Communications Industry and IP Voice Technology is preferred (Cisco, Microsoft and/or Avaya knowledge a plus).
  • Familiarity with Call Accounting Software, Voice/Video Recording Software and/or Telecom Expense Management (TEM) Software.
  • Proficient with CRM (Contact Relationship Management) systems.

Compensation and Benefits

Pay rate commensurate with experience. Our working environment encourages employees to excel. We believe in rewarding our staff for exceptional work.

Qualified candidates should forward resume to:

ISI Telemanagement Solutions
Human Resources
1051 Perimeter Dr. Suite 200, Schaumburg IL 60173
hr@isi-info.com; Fax: 847-995-0003

Account Manager – Renewals

ISI Telemanagement Solutions (ISI), a market-leading Telemanagement Software, Services and Consulting organization is currently seeking an Account Manager – Renewals to join our team. ISI offers CDR – Call Detail Reporting and TEM - Telecom Expense Management - software and consulting services that help our customers and clients manage their costs, improve productivity and increase revenue.

With our consulting arm focused on progressive telecom consulting services and a long history of being the leader in the call accounting arena, we exemplify a 30-year commitment to superior products and services. More than 3,000 customers count on us to offer exceptional customer service and supply the solutions that will help them gain control of their telecommunications systems.

ISI's products are used by law firms, accounting firms, universities and other higher education facilities, hospitality properties, government agencies, medical facilities, as well as thousands of commercial companies.

Job Title: Account Manager – Renewals

Department: Sales

Reports To: VP, Marketing & Sales

Industry: Unified Communications / Telecommunications

Education: Undergraduate/BA/BS

Exemption Status: Exempt

Summary of Responsibilities:

ISI is currently searching for a client-centric Renewal Account Manager to help manage our established client base in order to ensure successful renewals of ISI’s products and services. The Renewal Account Manager is responsible for overseeing contract renewals, which includes working directly with clients and resellers, while enlisting the efforts of Sales Directors, Client Support team members, and senior management to accelerate the contract renewal process and retain client satisfaction.

The Renewal Account Manager will engage with our existing client base prior to the renewal period, identify changes in client environment that may warrant a change in system (upgrades and expansions of systems), upsell additional training, or identify new add-on sales leads of ISI’s solutions to meet clients’ needs. The Renewal Account Manager will also engage in accounts identified by Sales and Client support representatives as At-Risk in an attempt to ensure that proper avenues are taken to regain confidence in company, products, and services.

As a highly skilled communicator and experienced sales person, the Renewal Account Manager must also be able to understand basic technical solutions and engage in compelling conversations with resellers and direct clients.

The candidate must have effective verbal communication and research-gathering skills, and work in a fast paced environment while dealing with multiple tasks. Must be motivated and driven to succeed in a competitive environment.

Essential Duties/Responsibilities:

  • Maintain high on-time renewal rates within a portfolio of current clients.
  • Ability to identify solutions-based selling opportunities within the entire suite of ISI’s products and services.
  • Ability to adapt, overcome objections, and bring in necessary technical and/or sales support resources when necessary.
  • Establish and maintain effective, cooperative working relationships with clients.
  • Familiarity with contracts, terms of service and legal issues.
  • Clear and articulate communication skills with the ability to effectively drive a phone conversation.
  • Ability to work independently without constant supervision while being a member of the team.
  • Ability to prioritize and manage multiple responsibilities simultaneously.
  • Strong negotiation and interpersonal skills.
  • Participate in all phases of the retention/renewal lifecycle including communication, negotiation, revisions to terms and conditions, obtaining contract signatures, and filing appropriate paperwork.
  • Work with clients to understand their unique goals and business processes, uncovers roadblocks, and has strong account management skills.
  • Refer larger upsell/cross-sell opportunities to Sales Directors as appropriate.
  • Collaborate with internal resources by providing important client feedback, process-improvement suggestions, and new troubleshooting tips to ensure best renewal practices.

Education, Skills & Experience Requirements:

  • High School degree or equivalent education
  • 3-5 years of demonstrated success in sales/account management/renewals capacity with a strong focus on client satisfaction and growing existing business.
  • Bachelor’s degree or a combination of education and experience.
  • General knowledge of Telecom, Unified Communications Industry and IP Voice Technology is preferred (Cisco, Microsoft and/or Avaya knowledge a plus).
  • Familiarity with Call Accounting Software, Voice/Video Recording Software and/or Telecom Expense Management (TEM) Software.
  • Proficient with CRM (Contact Relationship Management) systems.

Compensation and Benefits

Will be commensurate with experience and will include a combination of Base Salary, Commissions for personal sales, and participation in the company’s bonus plan.

Qualified candidates should forward resume to:

ISI Telemanagement Solutions
Human Resources
1051 Perimeter Dr. Suite 200, Schaumburg IL 60173
hr@isi-info.com; Fax: 847-995-0003

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