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Business Development Executive

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Are you looking to kick-start a career in enterprise software and like working with marketers and sales professionals? Are you looking for a company that will invest time in your development, support your professional growth, and listens to your ideas? If so, we should talk.

In support of our customer acquisition and revenue growth objectives, we are currently seeking an energetic Business Development Executive to join our team. This position is an integral part of the Marketing and Sales teams and initiates through inbound and outbound communication methods the relationship between ISI and prospects, customers, and partners to create and qualify leads for the Direct and Channel Sales teams.

The ideal candidate for this role is a highly motivated, self-starter, multi-tasker who has experience in leveraging multiple lead generation sources including prospect lists, social selling, individual research, engaging with website visitors, responding to call inquiries, communicating with existing and new Channel Partner contacts as well as Partner Field Marketing Teams./p>

The role is based out of our Schaumburg location until the end of the year, after which our headquarters will reside in downtown Chicago. This role does allow a very flexible work from home schedule!

Responsibilities:

  • Qualify inbound leads and deliver top-notch customer service to potential customers in a quick and efficient manner.
  • Actively engage with visitors to ISI’s website through Live Chat, email, and phone.
  • Conduct follow-up lead qualifications to create Sales Qualified Leads for the Sales Team.
  • Support the Marketing and Sales team in outbound lead generation efforts for trade shows and campaigns.
  • Build and cultivate Partner relationships by initiating communications and conducting follow-up qualifications to create leads for the Channel Sales Team.
  • Responsible for communicating with Partner Reps & Teams to discuss specific ISI campaigns and programs.
  • Working with Partner’s Field Marketing Reps (FMRs) to closely align our messaging with their prospects and customers.
  • Developing and increasing industry/product knowledge and acumen to position ISI value proposition to multiple vertical segments, including Healthcare, Financial Services, Education, and Government.
  • Consult with potential customers on their UC Management challenges, identify needs and goals, and qualify how ISI’s solutions can solve their challenges, exceed their objectives, and help grow their business!
  • Support existing and new Channel Partners that inquire about ISI’s solutions for their customers.
  • Assist New Channel Partners with onboarding by securing Channel Partner Agreements.

What can you bring to ISI as a Business Development Executive:

  • Bachelor’s Degree required or equivalent years of experience
  • Excellent email and phone communication skills
  • Excellent at multi-tasking – being able to support multiple chat sessions with website visitors
  • Thrive in a competitive team environment
  • Coach-ability – Open to new ideas and feedback, and continuously looking to improve your skills
  • A dynamic hunter personality with a drive to reach decision makers
  • Experience with utilizing CRM for activity management – preferably Salesforce
  • Understanding of Channel Partner’s Hierarchy is a plus
  • Languages: English is required; Spanish a major plus
  • Basic knowledge of Unified Communications &Collaboration as it pertains to Cisco or Microsoft is a plus

Compensation and Benefits

  • Medical, vision, and dental insurance
  • PTO and paid company holidays
  • 401k program
  • Sales contests & team events

Pay rate commensurate with experience. Our working environment encourages employees to excel. We believe in rewarding our staff for exceptional work.

Qualified candidates should forward resume to:

ISI Telemanagement Solutions
Human Resources
1051 Perimeter Dr. Suite 200, Schaumburg IL 60173
hr@isi-info.com; Fax: 847-706-7148

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

   

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Customer Assistance Specialist

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ISI develops, delivers and supports a portfolio of software solutions used by organizations to better manage and optimize their telephony infrastructure, employee productivity and telecom expenses. ISI’s solutions are platform agnostic – supporting both VoIP and legacy PBX based environments, may be deployed as an on-site software solution or as a cloud-hosted service, and focus on all modalities of the unified communications experience – voice, video, conferencing, IM, file sharing, and desktop screen capture. ISI sells its solutions through an extensive list of reseller partners and directly to end-user companies.

Job Title: Customer Assistance Specialist

Department: Customer Support Services

Exemption Status: Full-Time; Non-Exempt

Reports To: Customer Support Manager/Sr. Product Specialist

Summary of Responsibilities:

  • Ensure customer satisfaction by answering the Help Desk phones in a timely and professional manner.
  • Clearly documents customers issues in customer relationship management (CRM) platform, noting details of the work performed.
  • Apply diagnostic techniques to identify common problems, investigate causes, and recommend solutions.
  • Performs software upgrades on remote ISI system.
  • Escalate complex issues to Level II via CRM queue.
  • Works to develop technical abilities in order to assist as many customers as possible.
  • Serves as the liaison between customers, partners and ISI staff on the status of support cases.
  • Performs administrative and data reporting tasks as needed. Provides sales leads to increase revenue opportunities for the ISI team.

Essential Duties/Responsibilities:

  • Answers the Technical Support Line, emails and web generated service requests within department guidelines for responsiveness.
  • Accepts service requests per guidelines by opening a Service Ticket and properly identifying the requester, ISI products involved, support coverage, billable status and support priority. Notifies customer if the service request may be billable, and obtains approval documents per policy.
  • Answers questions and provides technical assistance as able based on complexity of customer request. It is expected that "Level I" support questions will be handled by the Customer Assistance Specialist.
  • Provides remote assistance to troubleshoot, diagnose or gather information to allow for resolution of a software problem.
  • Performs remote upgrades for customers ISI on-site applications.
  • Encourages customers to start the problem-solving process themselves by making suggestions for corrective action.
  • Provides sales leads to increase revenue opportunities for the company, according to the stated sales lead goal assigned based on product, position, etc.
  • Determines their own training needs and ensure that supervisor is aware of training needed to grow with the assigned responsibilities. Assists in the training and development of fellow ISI associates.
  • Will be required to work flexible hours to support special customer needs or to participate in personal training and development activities. Must be available to work 8-hour days starting as early as 7:00 AM and ending as late as 7:00 PM.

Education & Minimal Experience Required:

  • High School Diploma (or GED)
  • 2 years customer service experience in software based industry
  • Technical problem-solving ability
  • Solid communication skills and decision-making abilities

Competencies

  • Basic technical support knowledge working in Windows environment
  • Microsoft Office (Excel, Outlook, Word, etc.)
  • Current Microsoft Windows Operating Systems
  • Customer-Service oriented
  • Strong Interpersonal, Verbal & Written Communication skills
  • Previous experience with Salesforce or Service Cloud a real plus
  • Knowledge of general Telecommunication concepts
  • Problem-Solving capabilities
  • Strong Time Management skills

Compensation and Benefits

Pay rate commensurate with experience. Our working environment encourages employees to excel. We believe in rewarding our staff for exceptional work.

Qualified candidates should forward resume to:

ISI Telemanagement Solutions
Human Resources
1051 Perimeter Dr. Suite 200, Schaumburg IL 60173
hr@isi-info.com; Fax: 847-706-7148

   

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If you are looking for more information about ISI's cookie policy, please email us at privacyofficer@isi-info.com.

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