Professional Services

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Infortel® Select

Why Infortel Select Workforce Management

On average, 67-75% of the cost to run a contact center goes to agents and supervisors. Labor cost represents the greatest opportunity for contact centers to save money. Infortel Workforce Management software is the best solution to realize the potential savings.

Whether you have a 20-agent call center, or thousands of agents in a multi-site complex, Infortel Workforce Management provides a solution that custom fits your needs.

Coupling the most advanced scheduling technology with the easiest user interface, Infortel Workforce Management delivers a flexible software that maximizes productivity, while lowering administrative costs. Users gain a web-based solution accessible from anywhere with an internet connection.

In addition, with over 100 standard reports and dozens of scheduling options, users can configure the interface to match all the demands of a growing business. Understand, adapt, and evolve with Infortel Workforce Management.



Deployment Methods

Infortel Workforce Management is available in two different deployment options, thereby allowing optimal flexibility. As business needs change, users can easily transition from one service to the other.

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OnLine

This subscription service is delivered via the Internet, and can be implemented in as little as one week. Data is maintained on a secure server, and users can access and manage contact data at any time, from anywhere.

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Enterprise

This turnkey solution is designed for organizations that want total control while still having complete flexibility. The system is installed on a private corporate network, but can easily be transitioned to the OnLine service.

Key Differentiators

A key to providing quality customer care in a dynamic and changing business environment is the ability to schedule the right number of people at the right time. Several factors allow Infortel Workforce Management to provide unique advantages to an organization:

icon-resellerAdvanced Scheduling
and forecasting algorithm

icon-resellerUser-centered design

icon-resellerWeb-based, open standards architecture

icon-resellerDedicated development and refinement

icon-resellerNo hidden fees or charges

icon-resellerCompare actual results against projected results to deliver quality ROI

Features

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Support

Receive support from people who know contact centers

If you ever need help, the people you speak with will understand your issues and priorities. We understand your technical needs, and exist to offer the highest quality customer service. ISI will become part of your workforce management team, available whenever you need us.

ISI makes it easy to reconfigure workflow and change business rules. When you need advice on how best to meet the demands of a business situation, we are ready to help. ISI’s flexible and modular design makes it possible to configure Infortel Workforce Management to your unique needs.

We have a tradition of measureable results, and are prepared to measure and demonstrate the effectiveness of Infortel Workforce Management.

Get Started

Infortel Workforce Management is the only service available to help your organization blah blah blah, contact us today.
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