Why Infortel Select Workforce Management
On average, 67-75% of the cost to run a contact center goes to agents and supervisors. Labor cost represents the greatest opportunity for contact centers to save money. Infortel Workforce Management software is the best solution to realize the potential savings.
Whether you have a 20-agent call center, or thousands of agents in a multi-site complex, Infortel Workforce Management provides a solution that custom fits your needs.
Coupling the most advanced scheduling technology with the easiest user interface, Infortel Workforce Management delivers a flexible software that maximizes productivity, while lowering administrative costs. Users gain a web-based solution accessible from anywhere with an internet connection.
In addition, with over 100 standard reports and dozens of scheduling options, users can configure the interface to match all the demands of a growing business. Understand, adapt, and evolve with Infortel Workforce Management.
Advanced Scheduling 
User-centered design
Web-based, open standards architecture
Dedicated development and refinement
No hidden fees or charges
Compare actual results against projected results to deliver quality ROI
