This service pack includes a number of enhancements to the already robust capabilities of the reporting platform, including updates to directory exporting that automatically generate and distribute directory listings containing company data, e.g., employee name, extension, location, and more. Additionally, improvements to call editing allows the system to automatically release (unlock) records when the user who locked them originally, accesses the records again.
A featured upgrade to call routing and rating includes a new web-based application that allows a user to create and maintain facilities, trunks, gateways, and methods for pricing calls. Any modifications can be performed with greater ease. Now users can choose functionalities all from one application: Extension Locations; Billing Descriptions; Facilities; Phone Number Translations, and Pooled Billing.
Extension Locations allows for defining physical locations, such as an office where an extension resides, with greater specificity. People in multiple time zones, using the same gateway, can modify the time zone to correctly report local time and associate extensions with different countries, carrier rates, and devices. Time intervals can be recalculated to seconds to match interval values for more accurate rates. Users can now define billing descriptions once and use them for multiple events. Overall, this application provides more flexibility in what can be grouped, imported, or exported, from one data source to another.
Current customers of Infortel Select can upgrade to this latest Service Pack by opening a service ticket on ISI’s website.
ISI is a global leader in unified communications management solutions for voice, video, compliance, and conferencing. ISI offers a broad portfolio of certified solutions for managing expenses, usage, content, and people through UC reporting & traffic analytics, conversation recording, speech analytics, workforce management, and TEM.
For more information on ISI Telemanagement Solutions, visit: http://www.isi-info.com
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