ISI’s UCaaS Provider Solutions Expand The Service Portfolio

ISI’s Unified Communications as a Service (UCaaS) Provider Solutions enables UCaaS Providers to service clients better than before! Clients want an empowered workforce to accomplish goals without limitations. Through ISI’s UCaaS Solutions Suite, gain the capability to provide clients a clear path to achieve goals, gather business intelligence, and increase productivity in the workplace.

ISI’s UCaaS Provider Solutions supplements the UCaaS Provider’s existing offerings by enhancing service through three key targets:

  • Billing Mediation that allows for more granular billing of clients to increase provider revenue
  • UC Reporting with Infortel® Select for an audit trail of all communications—a must for today’s business environments
  • UC Recording for quality management and compliance needs for both client and provider

Experience ISI’s UCaaS Provider Solutions Benefits

ISI’s UCaaS Provider Solutions are designed for service providers to enhance and expand their communication and collaborations portfolio for Unified Communications, Collaboration, and Contact Centers.

Billing Tools

Many service providers have an “all-you-can-eat” model for voice. With Infortel Select, set up enhanced billing methodologies that can be modified for each client. Offer pooled billing, recover the true costs of international calling, and deliver specialized billing plans with the flexibility of Infortel Select’s billing engine.

Increased Revenue Per Seat (IRPS)/Average Revenue Per User (ARPU)

According to a recent study, the UCaaS market will experience a 23% compound annual growth rate over the next six years, resulting in a US $37.85 Billion market by 2022. Open new revenue streams by offering a complete reporting, recording, and archiving solution and increase the average ARPU. Now UCaaS providers can capitalize on this rising demand, penetrate new markets, and differentiate from other vendors by offering a complete service package of UC and Collaboration solutions.

End-User Reporting

Infortel Select is more than an engine for telephony billing. ISI’s web-based application is designed for end-users as well! With Infortel Select, offer your customers Business Intelligence reporting that enables measuring and monitoring of employee productivity. End-users can explore metrics based on hours, days, or weeks, or can review call handling summary reports based on hourly data.

By providing comprehensive call recording to your end-users, they receive actionable information to run their business better while you receive additional revenues.


Enhanced Contact Center Reporting/Recording/Quality Management

For UCaaS Providers that sell hosted Contact Center services, ISI’s products are an ideal addition. ISI offers applications that boost your Contact Center features.

UCCX Reporting

Infortel Select UCCX Reporting fills the following gaps in Cisco’s native UCCX reporting:

icon-resellerCentralized Reporting And analysis of Multiple UCCX’s

icon-resellerASSOCIATION OF AGENT AND QUEUE METRICS INTO THE SAME REPORT

icon-resellerTRUE HISTORIC TREND REPORTING OF CONTACT CENTER METRICS

icon-resellerCUSTOM REPORT DESIGNER FOR SUMMARY AND DETAIL METRICS

Call Recording

Call Recording is a critical component of many contact centers. With ISI’s solution, you receive a multi-tenant recording system designed to provide your end-users with the flexibility and security they demand. Compatible with Cisco Unified Communications Manager, Microsoft Skype for Business, Avaya, Broadsoft, and many other SIP-based communications systems, the Verba Recording System provides the features your customers demand.

Quality Management

Quality Management (QM) is an important part of any contact center. Supervisors listen to calls and ensure that their agents are providing proper customer care. With the Verba Recording System’s Quality Management module, let the client create and use Web-based scorecards for their QM initiatives.

Compliance

Many industries have a series of compliance regulations that govern their communications activities and legally require monitoring and archival of every interaction to protect personal or sensitive data or face significant fines if the requirements are unmet. ISI’s compliance applications furnishes UCaaS Providers with a portfolio of products that meet and satisfy the most rigorous regulations.


Deployment Models & Services

One of the biggest benefits of repurposing the UCaaS portfolio for many service providers is knowing that ISI’s UC Reporting application and Verba’s Collaboration Recording application are offered in various easy to deploy configurations that support your hosted environment model. The choice is yours, and ISI will be there with a variety of tools and features to satisfy the client and make your deployment as flexible, scalable, and secure as possible. Available deployment options include:

ON-PREMISE

UCaaS Provider configures, implements and supports the solution

HOSTED

ISI delivers all software components and data center usage to the UCaaS Provider

HYBRID

ISI manages and supports the configuration the UCaaS provider implements

ISI Empowers UCaaS Providers to Empower Clients

With ISI, a trusted name in UC for over 30 years, know that an industry leader is behind your products for updates, support, and more. ISI has secure data networks that back up your additional offerings with the stability you and your clients need. ISI will complete your portfolio with UCaaS Provider Solutions that enhance and support your billing efforts, your capacity for regulatory compliance, the flexibility of your deployment methods, and the scalability of your payment models. With ISI’s UCaaS Provider Solutions for Unified Communications, offer your clients a portfolio of advanced communications and collaboration capabilities that leave the competition behind.

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