Download Now: Agent Experience Management
Customer Experience Begins With Your Agents

Improving customer experiences is the number one objective of contact center workforce optimization programs. However, many organizations pursuing this goal underestimate the role of agent experience management.

This document will shed light on how success in agent experience management serves as the foundation of customer satisfaction, get valuable insights such as:

  • Why improving customer experiences is the number one objective of contact center workforce optimization programs.
  • Why managing agent experiences is an indirect way for companies to manage customer experience.
  • What impacts agent experiences.

*This document is the result of primary research performed by Aberdeen Group and represents the best analysis available at the time of publication.

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Bring More Value to your Communications

Patient engagement initiatives have led to the growth of telemedicine and the utilization of Unified Communications within the healthcare setting.

Collaboration Recording of voice, video, and IM/P is the solution healthcare needs for HIPAA/HITECH regulations, Medicare/Medicaid audits, and to mitigate lawsuits. Add on advanced features such as Speech Analytics and your organization has a promising comprehensive solution to address compliance.

Collaboration Recording and Speech Analytics together offer organizations the ability to record more, code more and increase revenues.

Learn how our compliance solution adds value to your communications.

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ISI’s UCaaS Service Provider Solutions

ISI’s Unified Communications as a Service (UCaaS) Provider Solutions enables UCaaS Providers to service clients better than before! Clients want an empowered workforce to accomplish goals without limitations. Through ISI’s UCaaS Solutions Suite, gain the capability to provide clients a clear path to achieve goals, gather business intelligence, and increase productivity in the workplace.

How To Enhance Customer Experiences and Increase Company Revenue With Proactive Chat

Did you know that proactive chatters are six times more likely to buy than an average website visitor?

This brochure shows you how to:

  • Implement proactive chat based on established best practices
    Knowing when and how to instigate a proactive chat can mean the difference between gaining and losing your customers.
  • Increase your site’s conversions and ROI
    Learn how proactive chat can increase your conversion rate, order value and online revenue.

For more practical advice on how to drive sales with proactive chat, including best practices and integration tips, download our free guide now.

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ISI’s UCaaS Service Provider Solutions

ISI’s Unified Communications as a Service (UCaaS) Provider Solutions enables UCaaS Providers to service clients better than before! Clients want an empowered workforce to accomplish goals without limitations. Through ISI’s UCaaS Solutions Suite, gain the capability to provide clients a clear path to achieve goals, gather business intelligence, and increase productivity in the workplace.

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