NEXT-LEVEL INSIGHTS FOR MICROSOFT TEAMS

  • Migrate to MS Teams, without losing visibility or control

    • Keep the same ISI reporting and analytics you use for Cisco, Avaya, and other platforms
    • Get actionable insights on call activity, traffic, and usage
    • Optimize user engagement, productivity and compliance
  • Unify reporting across UC or PBX platforms, all in one ecosystem

    • ISI’s flexible and powerful reporting combining Cisco, Avaya, and other platforms
    • Simplify and enhance the capability of native reporting to gain superior awareness
    • Intuitive and Easy-to-use interface
  • Get key insights into Teams Meetings

    • See who’s organizing and participating in meetings and virtual events
    • Measure user adoption and productivity – by individual or department
  • Leverage the security and simplicity of Azure

    • Your data never leaves the secure Microsoft Azure cloud environment
    • Effortlessly integrate and synchronize your data seamlessly
Azure Logo Microsoft Logo Microsoft Teams Logo
Person using Microsoft Teams
Person using Microsoft Teams

NEXT-LEVEL INSIGHTS FOR MICROSOFT TEAMS

  • Migrate to MS Teams, without losing visibility or control

    • Keep the same ISI reporting and analytics you use for Cisco, Avaya, and other platforms
    • Get actionable insights on call activity, traffic, and usage
    • Optimize user engagement, productivity and compliance
  • Unify reporting across UC or PBX platforms, all in one ecosystem

    • ISI’s flexible and powerful reporting combining Cisco, Avaya, and other platforms
    • Simplify and enhance the capability of native reporting to gain superior awareness
    • Intuitive and Easy-to-use interface
  • Get key insights into Teams Meetings

    • See who’s organizing and participating in meetings and virtual events
    • Measure user adoption and productivity – by individual or department
  • Leverage the security and simplicity of Azure

    • Your data never leaves the secure Microsoft Azure cloud environment
    • Effortlessly integrate and synchronize your data seamlessly
Azure Logo Microsoft Logo Microsoft Teams Logo
Productivity

Employee productivity

• Measure performance, even with distributed or remote staff
• Determine training needs and staffing requirements
• Create and measure benchmarks by call activity and meeting participation
• Exception reports make sure targets and standards are met
ISI dashboard showing employee productivity
Productivity
Employee using Microsoft Teams for a meeting

Meeting activity

• Measure staff adoption of MS Teams
• See who’s organizing and participating in virtual meetings
• Track both on a departmental and individual level
• Identify limitations during peak times, such as trunk capacity, to avoid loss of service
Productivity
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Productivity

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Cost Savings

Traffic Analysis and Network Planning

• Save money on direct call routing with traffic analysis
• Evaluate trunk utilization and right-size capacity
• Track call activity to relevant SBC or PSTN facility carrier
• Evaluate least-cost routing
ISI dashboard showing traffic analysis
Cost Savings
Employee analyzing finances

Chargeback, Cost Allocation and Tenant Billing

• Easily track billable call activity
• Simplify telecom chargeback to each department, client, and cost center
• Reduce costs and add revenue streams
Cost Savings
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Cost Savings

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Compliance Reporting

Compliance reporting and risk mitigation

• Search historic call records with ease
• Discover and analyze internal and external call and meeting activity in an instant
• Quickly respond to audits or complaints
• Simplify HR, corporate security, and compliance access to information
ISI dashboard showing historic call records
Compliance Reporting
Employee reading a phone notification

Abuse and Misuse detection

• Receive alerts in real-time, as soon as undesirable events take place
• Catch abuse, misuse, and waste in early stages
• Quickly close security gaps, coach employees, or take further remedial action
Compliance Reporting
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Compliance Reporting

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