Communication Analytics Built for Healthcare

Manage your reporting, compliance, and patient experience with one simple, unified solution.

Get the information you need, when you need it. Quickly capture, analyze, and act using actionable insights from user-friendly reports and dashboards. ISI Infortel Select - a centralized app for Unified Communications (UC) analytics, simplifies reporting, increasing adoption among end-users and decreasing the burden on I.T.

Infortel helps improve patient experience, identifying problems with call handling, call quality, staff scheduling and training. It makes compliance stress-free, with the ability to generate reports and access recordings in an instant. With one central app across multiple platforms, you can reduce your technology footprint. Get the actionable data you need to reduce costs and right-size capacity, optimizing your healthcare system’s UC network.

Infortel does it all, in one unified solution.

Hippa Compliant LogoAzure Logo
Employee checking data on a tablet
Employee checking data on a tablet

Communication Analytics Built for Healthcare

Manage your reporting, compliance, and patient experience with one simple, unified solution.

Get the information you need, when you need it. Quickly capture, analyze, and act using actionable insights from user-friendly reports and dashboards. ISI Infortel Select - a centralized app for Unified Communications (UC) analytics, simplifies reporting, increasing adoption among end-users and decreasing the burden on I.T.

Infortel helps improve patient experience, identifying problems with call handling, call quality, staff scheduling and training. It makes compliance stress-free, with the ability to generate reports and access recordings in an instant. With one central app across multiple platforms, you can reduce your technology footprint. Get the actionable data you need to reduce costs and right-size capacity, optimizing your healthcare system’s UC network.

Infortel does it all, in one unified solution.

Hippa Compliant LogoAzure Logo
Reporting & Analytics

Complete visibility across your healthcare system

No matter how many communication platforms you’re running, if a call comes in to any of your sites, you can see it and analyze it. Each user can easily pull their own reports, with customized views of the metrics that are most relevant to their workflow and KPIs.
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Reporting & Analytics
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Easily Find and Eliminate Wasted Spend

Take the guesswork out of planning and managing SIP trunk bandwidth, with instant calculations on exactly how much capacity to buy. Now you can right-size and optimize your capacity to deliver significant cost-savings while still maintaining flawless service.
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Empower Staff with a Powerful Reporting Engine

Infortel reporting is extremely user-friendly and intuitive. Department managers can run their own customized reports, or watch call activity throughout the day, highlighting only the key metrics they need. Infortel eliminates the dependence on IT for report generation and empowers managers with data and insights that enable the highest levels of productivity.
Reporting & Analytics
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Simplify Chargeback and Cost Allocation

Recoup telecom expenses from individual healthcare providers according to their actual phone usage. Accounting can automatically generate organizationally-based chargeback reports that include variable usage expenses, recurring fixed equipment charges and service fees.
Reporting & Analytics

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make your reporting work for you

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Compliance

Generate Compliance Reports in an Instant

Never worry about being unprepared for an audit again. It’s easy to generate compliance reports for insurance, state, and federal agencies at a moment’s notice. In just a few clicks, find and share specific communication events or build pre-defined reports that include everything these agencies need.
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Compliance
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Call Recording, Archival and HIPAA Compliance

All call records are secure, encrypted and private. Authorized supervisors keep their teams accountable on HIPAA adherence, by monitoring easy-to-find call logs and recordings.
Compliance

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enable stress-free compliance

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Patient Experience

Quality care starts with quality communication

Poor call quality, long handle times or excessive transfers (often due to ineffective call routing or insufficient training) can damage the reputation of your healthcare system - leading to lower patient retention and negative reviews. ISI keeps you on top of the service-level metrics that matter, to ensure a world-class patient experience.
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Patient Experience
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Meet Patient Demand with Optimized Scheduling

Reliably predict future call volumes so you're always adequately staffed, using historic benchmark and trend analysis. Make informed decisions to improve call handling, queue times, overflow and abandon rates, using granular reports that help you anticipate future demand, based on previous trends - even through the complexity of daily, weekly or seasonal fluctuations.
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Get Early Warnings about Negative Patient Experience

View a real-time dashboard of undesirable call events as they occur. Automated exception reports, with user-definable thresholds, 'flag' negative agent or call-center trends for immediate corrective action. These alerts can be displayed on a wallboard, for social accountability, or by notification to the agent or supervisor.
Patient Experience
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See the Entire Patient Journey: Cradle-to-Grave

Run one single report, seamlessly pulling together multiple call segments, to trace and analyze a patient's complete call experience from cradle to grave.
Patient Experience

Quickly Troubleshoot QoS Issues

Poor call quality can ruin patient and staff experience. Infortel Select reports each call's latency, jitter, packet loss, mean opinion score and SCS (severely concealed seconds), so you can easily identify and troubleshoot the bottlenecks or problematic connections in your VoIP system.
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Patient Experience

Want to learn more ways ISI helps
deliver a world-class patient experience?

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