Communication Analytics Built for Healthcare
Manage your reporting, compliance, and patient experience with one simple, unified solution.
Get the information you need, when you need it. Quickly capture, analyze, and act using actionable insights from user-friendly reports and dashboards. ISI Infortel Select - a centralized app for Unified Communications (UC) analytics, simplifies reporting, increasing adoption among end-users and decreasing the burden on I.T.
Infortel helps improve patient experience, identifying problems with call handling, call quality, staff scheduling and training. It makes compliance stress-free, with the ability to generate reports and access recordings in an instant. With one central app across multiple platforms, you can reduce your technology footprint. Get the actionable data you need to reduce costs and right-size capacity, optimizing your healthcare system’s UC network.
Infortel does it all, in one unified solution.
Reporting & Analytics
Complete visibility across your healthcare system
No matter how many communication platforms you’re running, if a call comes in to any of your sites, you can see it and analyze it. Each user can easily pull their own reports, with customized views of the metrics that are most relevant to their workflow and KPIs.
Reporting & Analytics
Easily Find and Eliminate Wasted Spend
Take the guesswork out of planning and managing SIP trunk bandwidth, with instant calculations on exactly how much capacity to buy. Now you can right-size and optimize your capacity to deliver significant cost-savings while still maintaining flawless service.
Empower Staff with a Powerful Reporting Engine
Infortel reporting is extremely user-friendly and intuitive. Department managers can run their own customized reports, or watch call activity throughout the day, highlighting only the key metrics they need. Infortel eliminates the dependence on IT for report generation and empowers managers with data and insights that enable the highest levels of productivity.
Reporting & Analytics
Simplify Chargeback and Cost Allocation
Recoup telecom expenses from individual healthcare providers according to their actual phone usage. Accounting can automatically generate organizationally-based chargeback reports that include variable usage expenses, recurring fixed equipment charges and service fees.
Reporting & Analytics
Find out how we can
make your reporting work for you
Compliance
Generate Compliance Reports in an Instant
Never worry about being unprepared for an audit again. It’s easy to generate compliance reports for insurance, state, and federal agencies at a moment’s notice. In just a few clicks, find and share specific communication events or build pre-defined reports that include everything these agencies need.
Compliance
Call Recording, Archival and HIPAA Compliance
All call records are secure, encrypted and private. Authorized supervisors keep their teams accountable on HIPAA adherence, by monitoring easy-to-find call logs and recordings.
Compliance
Find out how we can
enable stress-free compliance
Patient Experience
Quality care starts with quality communication
Poor call quality, long handle times or excessive transfers (often due to ineffective call routing or insufficient training) can damage the reputation of your healthcare system - leading to lower patient retention and negative reviews. ISI keeps you on top of the service-level metrics that matter, to ensure a world-class patient experience.
Patient Experience
Meet Patient Demand with Optimized Scheduling
Reliably predict future call volumes so you're always adequately staffed, using historic benchmark and trend analysis. Make informed decisions to improve call handling, queue times, overflow and abandon rates, using granular reports that help you anticipate future demand, based on previous trends - even through the complexity of daily, weekly or seasonal fluctuations.
Get Early Warnings about Negative Patient Experience
View a real-time dashboard of undesirable call events as they occur. Automated exception reports, with user-definable thresholds, 'flag' negative agent or call-center trends for immediate corrective action. These alerts can be displayed on a wallboard, for social accountability, or by notification to the agent or supervisor.
Patient Experience
See the Entire Patient Journey: Cradle-to-Grave
Run one single report, seamlessly pulling together multiple call segments, to trace and analyze a patient's complete call experience from cradle to grave.
Patient Experience
Quickly Troubleshoot QoS Issues
Poor call quality can ruin patient and staff experience. Infortel Select reports each call's latency, jitter, packet loss, mean opinion score and SCS (severely concealed seconds), so you can easily identify and troubleshoot the bottlenecks or problematic connections in your VoIP system.
Patient Experience