Just one negative customer interaction, from any of your agents at any of your branches, could leave your entire institution vulnerable to steep financial penalties and a catastrophic loss of reputation.
Regulatory acts such as Dodd-Frank, SOX, and MiFID II require you to retain and retrieve every communication record, from a 7-year archive, upon 72 hours notice.
ISI Infortel makes recording, storing, and retrieving call records and recordings a breeze. We take the stress out of responding to audits, preventing fraud, and resolving disputes, with simplified and instantaneous reporting.