Just one negative customer interaction, from any of your agents at any of your branches, could leave your entire institution vulnerable to steep financial penalties and a catastrophic loss of reputation.

Regulatory acts such as Dodd-Frank, SOX, and MiFID II require you to retain and retrieve every communication record, from a 7-year archive, upon 72 hours notice.

ISI Infortel makes recording, storing, and retrieving call records and recordings a breeze. We take the stress out of responding to audits, preventing fraud, and resolving disputes, with simplified and instantaneous reporting.

Your institution's brand is built on loyalty and trust. Creating and maintaining a world-class reputation begins with customer experience. If your clients aren’t receiving quick and expert-level service when they call, they’ll take their business elsewhere.

ISI Infortel provides full visibility into your agents’ customer communications, ensuring callers have a positive experience that fulfills your brand promise of trust and reliability.

With enormous amounts of financial information being exchanged. Your networks must be secure, integrated, and easy to manage, sometimes across multiple platforms.

ISI helps minimize your technology footprint, reduce costs and right-size staffing and network capacity - without compromising service levels. Simplified reports and dashboards decrease user reliance on I.T. and empower managers to stay on top of their teams’ KPIs.