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Unlock the Full Potential of Your Cisco Hunt Groups
Get instant access to this free training. Learn how to improve the performance (and ROI) of your hunt groups, with real-time dashboards and essential reports that you can't get from native tools.
On this training you will learn how to:
- Leverage real-time visibility into agent and queue activity
- Visualize critical conditions in-call or agent status
- Ensure customer experience with summary and detailed hunt group and agent stats
- Track caller journeys with cradle to grave visibility
- Efficiently manage your resources, and maximize ROI
- Respond more quickly to unplanned traffic events
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