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Unlock the Full Potential of Your Cisco Hunt Groups

Get instant access to this free training. Learn how to improve the performance (and ROI) of your hunt groups, with real-time dashboards and essential reports that you can't get from native tools.

On this training you will learn how to:

  • Leverage real-time visibility into agent and queue activity
  • Visualize critical conditions in-call or agent status
  • Ensure customer experience with summary and detailed hunt group and agent stats
  • Track caller journeys with cradle to grave visibility
  • Efficiently manage your resources, and maximize ROI
  • Respond more quickly to unplanned traffic events

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