Understand Customer Requirements
Customers need and expect actionable information on UC activity to drive business outcomes like increased employee productivity, staffing based upon historic call traffic, managing Contact Center resources to improve service levels and call history access for regulation compliance. This demands a sophisticated reporting solution with multi-tenant environments that can handle granular reporting and billing requirements.
Service Provider Challenges
Service providers have tried both using native Cisco tools (CAR & CUIC) and building home-grown applications to provide basic CDR reporting. But developing and maintaining in-house expertise to meet the full legal and business needs of customers is unsustainable for providers and frustrating for users.
Our Turn Key Solution
Infortel Select allows service providers to leverage a proven platform and trusted CDR reporting & billing vendor. Our single platform solution consolidates reporting and analysis from CUCM, UCCX, and Gateways. Provide a customers reports and dashboards that help them meet their business needs.
Provide value to your customers and maximize your ROI:
- Integrated and customizable billing engine
- White Label support: Infortel Select may be Service Provider Branded
- Cloud ready: easily scalable and sustainable
- Managed Services available: offload application management to ISI
- Outperform your competition with a best of class solution
- Flexible deployment options to meet your needs