With our exclusive blueprints, you will get insight on the necessary components needed to build an informal contact center that can rival the functionality of any traditional contact center.
Learn how to evaluate your contact center needs and ways to integrate your existing Cisco or Microsoft Lync platforms with the listed enhancement solutions below to create your very own informal contact center, and take your business operations to the next level.
- Call Accounting & Reporting
- Collaboration Recording
- Instant Message
- Speech Analytics
- Workforce Management
- Telecom Expense Management (TEM) & Telecom Audit
- Voice Traffic Analysis and Network Planning