Real-time Dashboards
- Monitor Queues, Agents & Service Levels
- Immediate visibility to act quickly
- Alerts on missed Service Levels
Consolidated Reporting
- Multi-platform support
- Single pane-of-glass visibility
- Combined UC & Contact Center activity
Robust Historical Reporting
- Spot trends more easily
- Act with greater confidence
- Full access to 13-months of call history
Agent and Queue Metrics
- More accurate performance analysis
- Queue, Team & Agent metrics on one report
- Improved results
Powerful Report Customization
- Metrics as you wish to see them
- User-friendly interface
- Ends dependency on IT
Network Analysis
- Conventional & SIP trunk utilization
- Peak Concurrent Calls
- Right-size through trend analysis
Quality of Service
- QoS associated with each call event
- Analysis by exception and trends
- Troubleshoot poor call quality
Cloud Ready
- Secure & resilient Azure environment
- Single sign-on support
- Automatic software updates
Break Free From The Limitations of Native Reporting
Discover the Power of Advanced UC Analytics with Infortel Select
Have questions about how to leverage better analytics to improve your Customer Experience?
Compliment Your Analytics with These Powerful Tools
Workforce Management
- Plan, forecast and schedule with confidence
- Maximize capacity
- Achieve service goals
- Reduce costs
- Increase revenue
Automated Quality Management
- Replace outdated manual process
- Consistent evaluation program
- Deeper insight into caller experience
- More effective compliance risk management
Speech Analytics
- Automated speech to text
- Automatically identify problems & trends
- Reveal root cause
- Better understanding of customer interactions
UC Provisioning
- Automated multi-platform MACD
- Connectors to AD, HR, ITSM & IMS
- Integrated phone number inventory
- Full change audit trail
Find out how you can achieve more with Infortel Select
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