Empower Your Contact Center with Data-driven Insights

Advanced UC analytics provide Contact Centers with critical data and insights needed to meet primary business objectives. Download ISI’s “Essential Guide to Contact Center Analytics” and find out how to use UC analytics and reporting to:

  • Improve Customer Experience
  • Maximize team performance
  • Reduce overall operation costs

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Real-time Dashboards

Real-time Dashboards

  • Monitor Queues, Agents & Service Levels
  • Immediate visibility to act quickly
  • Alerts on missed Service Levels

Consolidated Reporting

Consolidated Reporting

  • Multi-platform support
  • Single pane-of-glass visibility
  • Combined UC & Contact Center activity

Robust Historical Reporting

Robust Historical Reporting

  • Spot trends more easily
  • Act with greater confidence
  • Full access to 13-months of call history

Agent and Queue Metrics

Agent and Queue Metrics

  • More accurate performance analysis
  • Queue, Team & Agent metrics on one report
  • Improved results

Powerful Report Customization

Powerful Report Customization

  • Metrics as you wish to see them
  • User-friendly interface
  • Ends dependency on IT

Network Analysis

Network Analysis

  • Conventional & SIP trunk utilization
  • Peak Concurrent Calls
  • Right-size through trend analysis

Quality of Service

Quality of Service

  • QoS associated with each call event
  • Analysis by exception and trends
  • Troubleshoot poor call quality

Cloud Ready

Cloud Ready

  • Secure & resilient Azure environment
  • Single sign-on support
  • Automatic software updates

Break Free From The Limitations of Native Reporting 

Discover the Power of Advanced UC Analytics with Infortel Select

Have questions about how to leverage better analytics to improve your Customer Experience?

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Compliment Your Analytics with These Powerful Tools

Workforce Management

  • Plan, forecast and schedule with confidence
  • Maximize capacity
  • Achieve service goals
  • Reduce costs
  • Increase revenue

Automated Quality Management

  • Replace outdated manual process
  • Consistent evaluation program
  • Deeper insight into caller experience
  • More effective compliance risk management

Speech Analytics

  • Automated speech to text
  • Automatically identify problems & trends
  • Reveal root cause
  • Better understanding of customer interactions

UC Provisioning

  • Automated multi-platform MACD
  • Connectors to AD, HR, ITSM & IMS
  • Integrated phone number inventory
  • Full change audit trail

Find out how you can achieve more with Infortel Select

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