Certifications

HIPAA

Infortel Select Recertified HIPAA Compliant

In June of 2007, ISI Telemanagement Solutions announced that their Infortel Select Call Accounting solutions had met the requirements of the HIPAA Academy Audit and Evaluation program for compliance with the HIPAA Security Rule. ISI became the first provider in the Telecom Expense Management industry to achieve HIPAA Certification, and added HIPAA to a host of other quality and security oriented certifications, including ISO 9001-2008, SSAE 16 . ISI selected ecfirst.com Healthcare to complete the HIPAA certification. ecfirst.com conducted an assessment of ISI's Infortel Select solutions and certified its effectiveness in maintaining the confidentiality, integrity and availability of electronic Protected Health Information (EPHI). Since then, ISI has maintained its certification through ecfirst.com and has recently completed it's latest assessment in order to stay Certified HIPAA Compliant.

In December 2017, ISI's Infortel Select platform was recertified as HIPAA Compliant for both onsite and cloud services.

GSA

U.S. General Services Administration (GSA)

ISI has been awarded a U.S. General Services Administration (GSA) contract by the procurement arm of the federal government. This award enables government organizations and other entities authorized to utilize the GSA Schedule contracts, to acquire ISI products and services under pre-defined pricing and terms. Federal, State and Local government agencies, as well as Educational institutions can obtain information about ISI’s GSA Schedule 70 contract services by searching Contract Number: GS-35F-354CA or by contacting ISI directly at 1-847-706-5070.

ISO9001

ISO 9001:2015 Certified

In December 2017, ISI received certification from DNV (Det Norske Veritas) of Oslo, Norway, that our quality and management system met the standards of the International Organization for Standardization (ISO).

Receiving ISO 9001:2015 certification means that ISI complies with the quality management standards set and developed by ISO. ISO standards require a periodic audit every six months and a full certification audit every three years.

ISI's Quality Policy states ISI is a progressive telecommunications services, software development and distribution company. Its products and services are dedicated to maximizing the efficiency, productivity and profitability of its customers. ISI is committed to providing products and services of the highest quality. Continual evaluation to improve processes, compliance with all required standards of ISO 900:2015 and dedication to exceeding customers' expectations serve as the foundation for the way that ISI conducts its business.

ssae16

SSAE 16 Type II Certified

ISI Telemanagement Solutions takes security issues very seriously. Data stored in our data center meets the most rigorous controls standards, demanding accountability and transparency. The American Institute of Certified Public Accountants (AICPA) created a "Statement on Standards for Attestation Engagements (SSAE) No. 16" certification termed "SSAE 16" to help customers know that the data center used by ISI has effective internal controls in place for managing the design, implementation and execution of our customer's information.

Privacy Shield

Privacy Shield

ISI Telemanagement Solutions has been certified compliant by the European Union and the US Department of Commerce under EU-US Privacy Shield Program.

This Policy applies to all Personal information received by ISI in any format including electronic, paper, or verbal. ISI provides customized data processing and reporting services designed to help companies manage their telecom facilities more effectively, optimize employee productivity, improve customer experience, and comply with applicable regulatory guidelines.

A copy of ISI’s Privacy Policy may be found here. For more information about Privacy Shield, see the US Department of Commerce website at https://privacyshield.gov.

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