Recent blog posts

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A Look Into The Modern Contact Center Part 1

The problem with most call centers is the word “call”. These types of communication depots are still in the stone ages when it comes to the myriad ways today’s digital consumers are interacting with businesses. If your business’s call center is still interacting in such limited ways, realize that you’re probably leaving money on the Internet.

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ISI Wins Prestigious 2015 INTERNET TELEPHONY Skype for Business Pioneer Award

ISI is pleased to announce that we have been named a winner of the TMC and INTERNET TELEPHONY magazine prestigious 2015 INTERNET TELEPHONY Skype for Business Pioneer Award for our Collaboration Reporting & Recording solution. Through a combined tech focus, ISI and Verba Technologies created an improved user experience for compliance and collaboration reporting and recording with added insights and business intelligence for the enterprise. To find out more about our award-winning Collaboration Recording and Reporting solution available to businesses through ISI, go to http://www.isi-info.com/solutions/call-accounting-and-reporting/infortel-select.

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ISI’s Charitable Giving Committee is at it AGAIN!

In time for the holidays, ISI has chosen two wonderful charities associated with our armed forces with which to align. Bringing joy to soldiers and children, ISIs Charitable Giving Committee is benefitting the Operation Care Package (OCP), and Toys for Tots charities, respectively. ISI employees have brought in generous donations of toys and games for both charities.

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Solution Guide For A Modern Contact Center

ISI’s solution guide provides organizations with directives for modernizing the contact center.

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New Infortel Select Service Pack 5740 Released!

ISI is pleased to announce the release of Service Pack 5740, for Infortel Select, UC Reporting, with enhancements that improve Call Routing and Rating, expands reporting capabilities, and offers new access through a mobile-friendly report portal. 

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