We’ve been talking recently about the frequency of unified communications (UC) and unsanctioned apps making their way into the enterprise via bring-your-own-device (BYOD). We use the term BYOD loosely because the propagation of BYOD is often just the ability of the user to access work related materials from their own devices, and not exactly with the blessing of the enterprise. Unless your company has set forth an actual BYOD policy, this is probably happening and affecting costs, productivity and security adversely. To be proactive in the management of your employees and their usage, content and related expenses, here are some tips from the pros at Cisco and ISI.
Unified Communications (UC) adoption is up according to research analysts at IntelliCom Analytics. The need to replace old legacy systems appears to be at a tipping point for most organizations. That, coupled with the demand to take collaboration with the worker—wherever they go—is driving UC to the point of no return. Still, while enterprise is embracing UC, employees seem a little cold to the collaboration tools at their disposal. Conversely, while enterprises could do more to push UC, there is a digital divide when it comes to going all-in. UC is at a crossroad, but what are the issues?
"One of the biggest hurdles on end-user adoption is the inability to discover who is and who is not using the new tools being provided. Until you can determine that, you are unable to address potential issues such as technical problems, training, or culture.”— Mitchell Weiss, Director, Unified Communications Products for ISI