Over the years, Instant Messaging (IM) has become a staple in communications. Looking back in time, did you know that IM originated in the mid-1960s. Multi-user operating systems were essentially the start of IM. The ability to communicate to others
ISI Telemanagement Solutions chose Feed My Starving Children (fmsc.org) as their winter charitable endeavor. FMSC has the mission to feed God's starving children hungry in body and spirit. ISI employees helped hand-pack meals for malnourished childre
Reinventing regulatory compliance Whilst every financial firm faces the same challenges in meeting new regulations and controls, Verint recognizes that not everyone is the same. There are multiple different factors (resourcing constraints, availab
We are excited to introduce a new Healthcare webinar focusing on "Improving Patient Satisfaction through the Contact Center." This event will be hosted by ISI's VP of Vertical UC Solutions, Mark D. McNeill, along with our guest speaker and ISI's VP
With the many changes to the Financial Services market, Financial Services companies must approach customer satisfaction with a new outlook. We are excited to announce our latest webinar for Financial Services organizations, "Monitor & Manage You
Technology adoption is an ongoing cycle of education, attitude, and abilities. Unfortunately, humans can be creatures of habit. A lot of us like having the habit down to a science. No thinking involved, just on autopilot, able to navigate quickly an
UCCX REAL-TIME CONTACT CENTER METRICS HAVE ARRIVED!
ISI recently revealed significant updates to the ISI dashboard. Today, we are proud to announce that our flagship software, Infortel Select, has new Contact Center capabilities that include Real-Time Stats for UCCX reporting.
The changing attitudes towards office technology of the next generation’s workforce can be derived from their access to technology since birth. Having been born with a silver Motorola in their hands is their legacy. Why would they ever pick up a desk phone? Is your office ready for the new tech generation? If you haven’t considered if your office is modern enough for the next crop of young professionals, you should.
ISI is a gold sponsor of the Cisco Collaboration Technical VT in San Jose, CA on May 16-19, 2016. On the agenda for this exclusive event is four days of Cisco-expert-led technical presentations surrounding the Cisco Collaboration Cloud and Cisco’s Collaboration Systems Releases (CSRs). Cisco Collaboration Technical VT is a training event focused on enhancing CSRs to support collaboration on any device, improving the user experience, and bringing together on-premises and cloud solutions that are responsive to customers’ needs, and increase productivity through a more connected workplace.
A major problem with the healthcare system today is fragmentation. From a lack of integration among systems to well-intentioned initiatives that misalign with other purposeful measures, fragmentation is hurting healthcare. From the local to federal level, innovative programs are not scaled up or out successfully, and the industry misses out on what could bring value to the market. Inefficient resource allocation has led to waste and an annual spend approaching nearly $10K per person in the US alone. Doesn’t sound like an issue to you? For the best healthcare system in the world, that might be okay. However, the US ranks last among 10 other industrialized nations (that spend less) according to the Commonwealth Fund’s 2014 report. This issue of fragmentation in healthcare is one of many, and it’s one that unified communications (UC) can feature prominently in fixing.
As in all businesses, in healthcare, mobility is on the rise. With the advent of telemedicine and the usefulness that mobile devices bring to the workplace it’s no wonder. Wireless networks along with mobile devices can be beneficial in the healthcare setting but require controls to successfully manage and maintain the privacy and security demanded by federal regulations.