HIPAA Compliant Instant Messaging is a must for healthcare organizations. Hospitals, community health centers, health care providers (doctors’ offices, retail healthcare), health plans and the like, are processing information at an astronomical rate. To help grasp the enormity, consider that the amount of patient data collected in one year in England of hospitals alone topped 125 million episodes of care. When dealing with protected health information (PHI), the US has its own rules and regulations as enforced by the Office of Civil Rights, under the HIPAA Rules and the HITECH Act. Less than strict adherence to these rules results in steep fines that can run into the millions of dollars.
Call Accounting and Reporting; the words may seem a thing of the past considering their evolution from just cost models to the in-depth analysis gleaned from today’s digital world. However, their relevance remains. Call Accounting and Reporting is a crucial part of the Unified Communications (UC) brand because it explains what happened with your company’s telephony interactions. The analytics of Call Accounting and Reporting explains why it happened and what can be expected going forward.
ISI is pleased to announce that our Charitable Giving Committee is proudly supporting the ACME M.B. Church Community Outreach Festival taking place on July 23, 2016, onsite at the ACME M.B. Church 8747-8754 S. Paulina St. (8700 Block of Paulina) in Chicago, IL. The event runs from 10A- 8P CST and at least 2000 or more are expected to attend. Elected officials scheduled to participate include the Mayor of Chicago, Rahm Emanuel, the Clerk of the Circuit, Court Dorothy Brown and Members of the Illinois State Senate and House of Representatives, Ward Aldermen, and Judges, to name a few.
In a previous post, we talked about the importance of Voice, Video and Instant Message (IM) Analysis capabilities when it comes to measuring Unified Communications (UC) interactions to achieve desired business outcomes. In this post, we’ll go over specifics regarding what that means and how to apply the capability and achieve success with your real-time collaboration tools.
One aspect of Unified Communications we emphasize just like our partner Cisco is collaboration. At this year’s Cisco Live, they’ve dedicated an entire program to collaboration to talk about and demonstrate the various ways technology is leading the charge towards bigger and better collaborative ideas to improve business and productivity.