We are excited to announce the release of our latest Service Pack 6209 for Infortel® Select Version 10.0! The NEW Service Pack includes the introduction of a new look-and-feel for Dashboard, Call Exploration, Reports Portal, greatly expanded Dashboard flexibility, and a new Contact Center Dashboard providing Real-Time contact center metrics for Cisco Contact Center Express users.
ISI Telemanagement Solutions chose Feed My Starving Children (fmsc.org) as their spring charitable endeavor. FMSC has the mission to feed God's starving children hungry in body and spirit. ISI employees helped hand-pack meals for malnourished children to be sent by FMSC to Sierra Leone. ISI employees helped pack 25,272 meals. FMSC partners with orphanages, schools, clinics, and feeding programs worldwide to end poverty. Over 70 countries have benefitted from FMSC’s charitable donations. Initiated by ISI’s TEM Director and Charitable Giving Committee Chair, Michelle Forney, worked with the charity and ISI employees to organize a day of volunteering that took place in Schaumburg, IL. ISI is happy to volunteer our manpower to support FMSC with their noble mission to end poverty and provide food to the world’s starving children. For more information, visit https://www.fmsc.org.
If you are like many of the Healthcare CIOs I come into contact with through my LinkedIn group (Healthcare Unified Communications Forum), then you are probably faced with ever-increasing merger and acquisition activity. While consolidation in the Healthcare industry might make great business sense, and can benefit patients, it can wreak havoc with IT groups who must react quickly to new systems, new platforms, new technologies and new networks they “inherit” from these acquired properties. In an instant, you are expected to integrate the new platforms into your existing enterprise platforms and systems while also reporting back to the CFO on cost-savings initiatives to reduce the related, inherited expenses.
Customer service experience is at the heart of any organization. How many times have you called in to an 800 number for support after being on hold and having to jump through the proverbial hula-hoop of choices to get to a human interaction. Some things cannot be automated and for this you need good agents in your call center.