Recent blog posts

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ISI Recertified HIPAA Compliant

ISI is pleased to announce it has gone through a HIPAA recertification through ecfirst and the HIPAA Academy™ on their most recent Risk Analysis, conducted in April of 2016. The Risk Analysis assessed ISI’s compliance with the objectives of the HIPAA Privacy and Security Rules and the HITECH Act. Compliance is a mandate for ISI because they enjoy Business Associate status while working with Covered Entities in the healthcare sector.

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ISI Announces UCCX Real-Time Stats Dashboard!

UCCX REAL-TIME CONTACT CENTER METRICS HAVE ARRIVED!

ISI recently revealed significant updates to the ISI dashboard. Today, we are proud to announce that our flagship software, Infortel Select, has new Contact Center capabilities that include Real-Time Stats for UCCX reporting.

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Can UC Adapt to Projected Workplace Behavior Changes in the Future?

The changing attitudes towards office technology of the next generation’s workforce can be derived from their access to technology since birth. Having been born with a silver Motorola in their hands is their legacy. Why would they ever pick up a desk phone? Is your office ready for the new tech generation? If you haven’t considered if your office is modern enough for the next crop of young professionals, you should.

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Cisco Collaboration Technical VT

ISI is a gold sponsor of the Cisco Collaboration Technical VT in San Jose, CA on May 16-19, 2016. On the agenda for this exclusive event is four days of Cisco-expert-led technical presentations surrounding the Cisco Collaboration Cloud and Cisco’s Collaboration Systems Releases (CSRs). Cisco Collaboration Technical VT is a training event focused on enhancing CSRs to support collaboration on any device, improving the user experience, and bringing together on-premises and cloud solutions that are responsive to customers’ needs, and increase productivity through a more connected workplace.

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UC is INTEGRAL to INTEGRATING Healthcare!

A major problem with the healthcare system today is fragmentation. From a lack of integration among systems to well-intentioned initiatives that misalign with other purposeful measures, fragmentation is hurting healthcare. From the local to federal level, innovative programs are not scaled up or out successfully, and the industry misses out on what could bring value to the market. Inefficient resource allocation has led to waste and an annual spend approaching nearly $10K per person in the US alone. Doesn’t sound like an issue to you? For the best healthcare system in the world, that might be okay. However, the US ranks last among 10 other industrialized nations (that spend less) according to the Commonwealth Fund’s 2014 report. This issue of fragmentation in healthcare is one of many, and it’s one that unified communications (UC) can feature prominently in fixing.

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