Recent blog posts
When you’re looking at Big Data Analytics for Healthcare, you must include Communications Activity Records!

Big Data analytics has become a critical component of a Healthcare provider’s means of surviving in an ever-growing competitive landscape. They rely on statistics, metrics and measurements to identify relationships that help improve patient care, reduce mortality rates, provide better service and reduce their costs. However, as a Healthcare provider, an important data source you often overlook in your analysis is Communications Activity within your organization. That includes all incoming/outgoing calls, IM/Texts, Conferencing, Video Calls and File Sharing. These Collaboration events enable your Healthcare entity to improve communications, speed the sharing of critical data and, ultimately, improve patient care while reducing your costs.

Last modified on

Posted by on
The Need for Call/Video/IM Recording in Healthcare

My, how the times have changed!

In the past, it was “taboo” to record interactions between Patients and Caregivers. The reason? General Counsel for the hospital would always point out that any-and-all information, including call/IM recordings, are “discoverable” in a lawsuit and could be used against the hospital in a malpractice case. Well, the pendulum has definitely swung in favor of recording all communications related to the hospital and its employees, especially Caregivers.

Last modified on
How Does WORM Mandate Affect Your Bottom Line?

Once upon a time, a computer worm only stood for a self-replicating computer program that exploited vulnerabilities. This potentially caused damages that could equal hundreds of thousands to millions of dollars. The digital business world adapted with added security software and firewalls.

Last modified on

Posted by on
Contextual Collaboration and the Enterprise

Contextual Collaboration is a new approach to collaborative software that involves embedding all the relevant applications, such as word processors, enterprise instant messaging (EIM), shared calendars, and groupware, into a unified user interface that uses presence technology to enhance collaboration.”1 How does this affect your enterprise? What does this mean for productivity and internal security?

Last modified on
$14 Million in fines in December.  Are You in Compliance with FINRA Regulations?

In December 2016, the Financial Industry Regulatory Authority (FINRA) issued over $14 million in fines for violations. A large portion of those were for inadequate supervision and record-keeping. The Securities and Exchange Commission (SEC) rules 17a-3 and 17a-4 set out extensive requirements on how regulated entities must act. One major part of these regulations is the archiving of communications. The regulations state that organizations must preserve originals of all communications received and copies of all communications sent relating to their business, for a period of not less than three years. FINRA has made it clear that instant messages are included in the list of communications.

Last modified on

Follow us on:    Facebook  Linkedin  Twitter  Google Plus  YouTube  TMCnet

© Copyright 2018 ISI Telemanagement Solutions, LLC All rights reserved.
Terms & Conditions  |  Privacy Policy  |  Cookie Policy  |  Sitemap  |  Careers  |  Contact Us   |  About Us