ISI is pleased to be a sponsoring partner of Verint’s annual Global Customer Conference: Engage18. The conference will be held this year May 14 - 17 2018, in Dallas, TX. The event features partners and professionals participating in the three-day event centered on an expo and breakout sessions spanning from design to technical application.
The General Data Protection Regulation (GDPR) is designed “to protect all European Union (EU) citizens from privacy and data breaches. The rules affect professional and commercial activity. It applies to all companies processing and holding the personal data of data subjects residing in the European Union, regardless of the company’s location”. If you are a business with multiple locations internationally with locations within the EU or have clients within the EU, you should be ready. “Any processing of personal data and the permissions to use that data has to be transparent. The principle of transparency requires that any information and communication relating to the processing of those personal data be easily accessible and easy to understand, and that clear and plain language be used”. GDPR was approved in April 2016, allowing for a transition period to be enforced May 2018.
We are excited to announce the release of our latest Service Pack 6530 for Infortel® Select Version 10.0! The NEW Service Pack includes a number of enhancements offering new capabilities for Call Exploration, Directory, Report Designer, Traffic Analysis, Contact Center Dashboard, and Hunt Group Administration.
The digital revolution and mobility run hand in hand. Technology is revolutionizing the way we communicate in business. We can literally be reached anywhere where there is an Internet connection, whether we pay for that connection or not. More employees are communicating on the go on their personal devices. This concept of Bring Your Own Device (BOYD) is well known these days and accepted by many organizations.