My, how the times have changed!
In the past, it was “taboo” to record interactions between Patients and Caregivers. The reason? General Counsel for the hospital would always point out that any-and-all information, including call/IM recordings, are “discoverable” in a lawsuit and could be used against the hospital in a malpractice case. Well, the pendulum has definitely swung in favor of recording all communications related to the hospital and its employees, especially Caregivers.