Recent blog posts

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Introducing the Elements of Compliance

Reinventing regulatory compliance

Whilst every financial firm faces the same challenges in meeting new regulations and controls, Verint recognizes that not everyone is the same. There are multiple different factors (resourcing constraints, available finance, embedded solutions, rate of temporal change, and differing adoption levels of process automation) affecting how firms approach the issues. By breaking down the solution into components, Verint Verba 9 makes it simple for firms of all sizes to build, manage, and integrate into their existing eco-system. It reduces the risk in transitioning legacy platforms as well as increasing the level of controls.

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Webinar: Improving Patient Satisfaction Through the Contact Center

We are excited to introduce a new Healthcare webinar focusing on "Improving Patient Satisfaction through the Contact Center." This event will be hosted by ISI's VP of Vertical UC Solutions, Mark D. McNeill, along with our guest speaker and ISI's VP of Product Development, Dan Mueller.

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Webinar: Monitor and Manage Your Remote Branches to Improve Customer Satisfaction and Profitability

With the many changes to the Financial Services market, Financial Services companies must approach customer satisfaction with a new outlook. We are excited to announce our latest webinar for Financial Services organizations, "Monitor & Manage Your Remote Branches to Improve Customer Satisfaction and Profitability." ISI's VP of Vertical UC Solutions, Mark D. McNeill, along with our guest speaker and ISI's VP of Product Development, Dan Mueller, will host this event.

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The Evil Truth of Technology Adoption

Technology adoption is an ongoing cycle of education, attitude, and abilities. Unfortunately, humans can be creatures of habit. A lot of us like having the habit down to a science. No thinking involved, just on autopilot, able to navigate quickly and efficiently to get the job done.

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Healthcare Providers: Your Key Contact Centers are Critical to Driving Patient Satisfaction Levels

Are you a Healthcare provider looking to improve your patient satisfaction levels? Have you looked into your contact centers? How are you managing those critical patient interactions?

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