Recent blog posts
3 Ways to Boost Call Center Efficiency with Speech Analytics

Speech analytics solutions have helped users tackle a number of contact center business challenges over the years, including cost containment, risk mitigation, more streamlined customer experiences, and the identification of process and product gaps. New advances such as automation, artificial intelligence, and machine learning are helping organizations leverage their speech analytics solutions even further.

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Improving Customer Experience in the Contact Center. The Devil Is in the Data.

Customer experience (CX) is today’s competitive battleground, so it may come as no surprise that CX is now a strategic imperative for many contact centers.

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How the GDPR Affects the Banking Industry

The General Data Protection Regulation (GDPR), a European effort to regulate how entities that do business with people protect their private information, went into effect on May 25, 2018—providing a new set of data privacy rules far more extensive than ever seen before. Its direction is precise and strict, with fines ready to be levied in the event of a violation.

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CDW FUN DRIVE to Host 5k Fundraiser for the Children's Miracle Network Hospitals

ISI is proud to sponsor the 6th annual CDW UC Fun Drive 5k Run/Walk that benefits the Lurie Children’s Hospital, a member of the Children’s Miracle Network Hospitals. The Fun Drive takes place at CDW, 75 Tri-State International Lincolnshire, IL, on July 29 and kicks off at 8 am.

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5 Trends That Will Affect Your Contact Center in the Next 10 Years

Have you thought about what your contact center will look like in ten years? Are you ready for the changes to come with your staff, your customers, technology, and more? Here are five trends that have already begun to shape the way we serve our customers and will make a major impact on how service evolves over time.

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