Recent blog posts
Posted by on
ISI is Ready for Digital Disruption at Presidio Exchange 2018

We are packing up and heading for Orlando! ISI is a proud sponsor of Presidio Exchange 2018, taking place from September 6-7, 2018 at the Gaylord Palms in Kissimmee, Florida.

Last modified on
Posted by on
3 Ways to Boost Call Center Efficiency with Speech Analytics

Speech analytics solutions have helped users tackle a number of contact center business challenges over the years, including cost containment, risk mitigation, more streamlined customer experiences, and the identification of process and product gaps. New advances such as automation, artificial intelligence, and machine learning are helping organizations leverage their speech analytics solutions even further.

Last modified on
Improving Customer Experience in the Contact Center. The Devil Is in the Data.

Customer experience (CX) is today’s competitive battleground, so it may come as no surprise that CX is now a strategic imperative for many contact centers.

Last modified on
Posted by on
How the GDPR Affects the Banking Industry

The General Data Protection Regulation (GDPR), a European effort to regulate how entities that do business with people protect their private information, went into effect on May 25, 2018—providing a new set of data privacy rules far more extensive than ever seen before. Its direction is precise and strict, with fines ready to be levied in the event of a violation.

Last modified on
CDW FUN DRIVE to Host 5k Fundraiser for the Children's Miracle Network Hospitals

ISI is proud to sponsor the 6th annual CDW UC Fun Drive 5k Run/Walk that benefits the Lurie Children’s Hospital, a member of the Children’s Miracle Network Hospitals. The Fun Drive takes place at CDW, 75 Tri-State International Lincolnshire, IL, on July 29 and kicks off at 8 am.

Last modified on

Follow us on:    Facebook  Linkedin  Twitter  Google Plus  YouTube  TMCnet

© Copyright 2018 ISI Telemanagement Solutions, LLC All rights reserved.
Terms & Conditions  |  Privacy Policy  |  Cookie Policy  |  Sitemap  |  Careers  |  Contact Us   |  About Us