Upcoming Webinar: NCQ Call Center Metrics without a Contact Center

Less complex call center-like caller experience, agent productivity, and call journey metrics

Cisco UCM customers! Looking for a low cost and less complex way to secure call center-like caller experience, agent productivity, and call journey metrics without deploying a full-fledged contact center? Join us Tuesday, September 27th, for this interactive Webinar to learn more.

Register Now!

What IT directors, telecom managers, and department leaders will learn:

  • How to maximize the value of CUCM Hunt Groups Native Call Queuing
  • How to eliminate contact center complexity and seat license costs and still get the call metrics you need
  • How to secure historic and trend reporting on queued calls, queue times, and calls abandoned in queue vs. abandoned at agent
  • How to secure real-visibility into selected NCQ Hunt Group statistics such as ready agents, talking agents, number of calls in queue, and more
  • How to secure real-time visibility into agent statistics such as agent name, agent status, active call identification, and more

Not able to join us September 27th for this live webinar? No problem. Sign-up anyway and we will send you a link you can use to watch the webinar when it is convenient for you. Also, you can go to https://www.isi-info.com/infortel-select/premium-ncq-analytics/ to learn more.