Contact Center Analytics Without the Contact Center

With ISI-powered hunt groups and native call queuing, you can achieve contact center analytics for your Cisco UCM, without the expense or complexity of a full contact center.

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How SSO Beats Password Fatigue, Saves Costs & Adds Security

SSO helps organizations avoid costly password resets, reduce password fatigue, and increase cyber security posture.

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Hunt Groups to the Rescue at Cisco Live

Plus the exciting future of call data analytics in this short preview of Jason Forehand’s Cisco Live 2022 Session.

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Infortel Select Now Available in Webex App Hub

Infortel Select helps power enterprise cloud migrations through advanced Webex Calling analytics and is now listed on Cisco’s Webex App Hub

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The “New Age of Voice.” A Few Minutes with Analyst Jon Arnold

We recently caught up with Jon Arnold, principal analyst of J Arnold & Associates, to discuss his article, “Why the New Age of Voice Will Create New Business Value.”

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Re-imagining the “Single Pane of Glass” with UC Analytics

The terms “data” and “information” – although similar – really don’t mean the same thing.

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Public Sector

Advanced UC Analytics Playing Key Public Sector Role

With ISI’s UC Analytics many state and local governments have responded by augmenting their communication platform with advanced, on-demand analytics capabilities

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Maximizing Your Cisco Hunt Group’s Value

In Cisco UC environments, hunt groups are a popular alternative to full-fledged contact center platforms. Often more cost-effective than their higher-end counterparts, hunt groups still meet the same fundamental business requirements for call handling, wait time, and overall customer experience measurement. And yet, enterprises need better historic reporting – and real-time visibility into Native Call

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ISI Launches UC Analytics for Microsoft Teams to Enhance Visibility

CHICAGO – ISI, the UC Analytics Company™, today announced UC deployment support for Microsoft Teams via the Microsoft Graph API. This critical integration allows ISI to support the analytics and data reporting needs of enterprises at every stage of their Teams deployments. Already, ISI is supporting Teams implementations in financial services, healthcare, retail, government, and

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Does Microsoft Teams give you the application visibility you need?

As Microsoft® Teams proliferates within enterprise voice networks, ISI UC Cloud Analytics give business managers and IT departments unmatched reporting visibility into Cisco, Avaya, and other on-premises UC platforms already in place. In April, Microsoft reported that the number Microsoft Teams daily active users had climbed to a staggering 145 million. This followed last year’s

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