If you are like many of the Healthcare CIOs I come into contact with through my LinkedIn group (Healthcare Unified Communications Forum), then you are probably faced with ever-increasing merger and acquisition activity. While consolidation in the Healthcare industry might make great business sense, and can benefit patients, it can wreak havoc with IT groups who must react quickly to new systems, new platforms, new technologies and new networks they “inherit” from these acquired properties. In an instant, you are expected to integrate the new platforms into your existing enterprise platforms and systems while also reporting back to the CFO on cost-savings initiatives to reduce the related, inherited expenses.
Customer service experience is at the heart of any organization. How many times have you called in to an 800 number for support after being on hold and having to jump through the proverbial hula-hoop of choices to get to a human interaction. Some things cannot be automated and for this you need good agents in your call center.
Let the collaboration continue! The ever-evolving gobstopper of digital communications is growing. The mission is to keep your team moving forward through digital collaboration. Whether you are in the United States or the United Kingdom, as long as you have a good Internet connection, you can stay in touch using collaboration tools.