We are excited to introduce a new Healthcare webinar focusing on "Improving Patient Satisfaction through the Contact Center." This event will be hosted by ISI's VP of Vertical UC Solutions, Mark D. McNeill, along with our guest speaker and ISI's VP of Product Development, Dan Mueller.
With the many changes to the Financial Services market, Financial Services companies must approach customer satisfaction with a new outlook. We are excited to announce our latest webinar for Financial Services organizations, "Monitor & Manage Your Remote Branches to Improve Customer Satisfaction and Profitability." ISI's VP of Vertical UC Solutions, Mark D. McNeill, along with our guest speaker and ISI's VP of Product Development, Dan Mueller, will host this event.
Technology adoption is an ongoing cycle of education, attitude, and abilities. Unfortunately, humans can be creatures of habit. A lot of us like having the habit down to a science. No thinking involved, just on autopilot, able to navigate quickly and efficiently to get the job done.
Investment Services and Banking have become very competitive industries with numerous providers all vying for the same investor’s funds. As a provider, your company might spend millions of dollars on marketing and advertising just to convince new clients to invest with you. What if one of those potential new clients does call you and gets put into a queue in your contact center? They wait for about a minute and then decide to hang up. Maybe they will call you back. Maybe they will try to contact one of your competitors! Is that something you want to risk?