The governing body of Telecom Expense Management (TEM) professionals, the Telecom Expense Management Industry Association (TEMIA) recently held their bi-annual meeting to discuss best practices, elucidate industry trends, and set strategy for the sector going forward. ISI’s Director of TEM, Michelle Forney, was in attendance and brought back the most notable news.
Enterprise vs. Employee – Who Pays For All That (Unnecessary) Data
It is now shown that well over 50% of smartphone data is the result of streaming video and social media apps. Projections indicate that by 2020 over 50% of all global data usage will be from streaming video. Consumption in the enterprise, therefore, has to be addressed. If employees are engaging in non-essential or non-work-related data usage, should the company be taxed to pay? Even with BYOD, when IT has not partitioned applications specifically for work use, are employees getting away with paying less than their fair share?
TEM professionals suggest split billing to realize a balance between the cost to the enterprise and the portion for which the employee should be responsible and to avoid the confusion. Seek a TEM professional to adjust to split billing because it is difficult to collect the proper usage data and normalize it with the carrier bill. Apple’s iOS also presents unique challenges to data collection that a TEM professional will be able to address more readily. Overall, answering this issue of usage management allows the enterprise to address employee productivity, and look at adoption rates, capacity planning as well as infrastructure scalability, all through UC reporting.
Mobility & Mobile Managed Services (MMS)
The word on the street is that mobility rules. The smartphone is poised to overtake the PC in Internet traffic andusage, if that’s any indicator. Another measure might be that mobile-focused businesses are more profitable and outperform their peers. When surveyed, CIO’s on board with mobility emphasize its use for reasons that include:
- Employee Success
- Cost Savings
- Customer Relations
- Increase Sales
Numerous industries from retail to aviation, from healthcare to banking, are engaging in mobility initiatives for the abovementioned points.
Market trends suggest the increasing adoption of MMS as spending for MMS will reach $4.4B in 2015 and will grow to $6B in 2018 according to estimates from Gartner. When enterprise technologies embrace mobility, the integration with systems allows for more business intelligence and new revenue streams. In simple terms, the influence of mobility cannot be overlooked.
A result of all this mobility is that Mobile Device Management (MDM) won’t be a luxury, but a necessity. The security and manageability surrounding the enterprises mobile devices will be a needed component whether owned or BYOD. Devices that interact with data, proprietary information, and corporate networks will need to be secured well. A TEM professional can help optimize for data privacy and also see to it that the MDM solution is tailor-fitted to the enterprise it serves to take advantage of features, functions, and pricing.
IoT: Still On The Radar
The Internet of Things (IoT) is the idea about the interconnectivity of devices, including consumer items, made possible through embedded sensors. Even though there is some concern about whether IoT is hype or just underpublicized, the analysts are still standing by their growth predictions and the subset of IoT, machine-to-machine (M2M) connections seems to be proliferating at least with consumer adoption and implementation. IoT opportunities stem from these critical areas for development according to the experts at Blue Hill Research:
- Data stream/transaction tracking
- Inventory Management
- Endpoint/sensor cost optimization
- Asset and Endpoint data optimization
- Location-based sensor tracking
- Help desk and remote support
These TEMIA Trends are the observed highlights and predictions for the year to come by the experts in the field. Let that encourage you to keep your eyes open and your ears to the ground. Do you agree with the industry pros? Have you noticed your own trends? Share them in our comments. We’d love to hear from you!