Taking a Holistic View of Unified Communications Mobility
Mobility is all the rage in Unified Communications (UC) these days. Whether it's Cisco Jabber or Microsoft Lync, the lure of making calls from any device at any time is quite attractive. With mobility, you can reduce your mobile costs, increase productivity, and realize a quicker ROI on your unified communications investments.
Many companies, however, take a shortsighted view of UC mobility. Instead, you should take a more holistic view, and design a complete strategy around your rollout.
Key items to consider are:
· How will you manage the devices themselves?
· How will you monitor usage of the mobile clients?
· How will you record calls?
*This is especially important in industries where compliance is an issue
Without the right solutions in place, these can be tough questions to answer. Because of this, it is critical to have a mobile device management (MDM) system in place before you start the rollout. An MDM solution can help you deploy the software to all devices, ensure security, and reduce your costs.
The next step is to have a plan in place to gauge usage. Understanding usage is important. If you are investing in a solution that is not being used, you will not reap the benefits. A solution for call reporting is the perfect platform for this, as it can deliver device reports. These reports let users see which types of devices are being used, which users are (or are not) using mobility, and lets you estimate cost savings from your mobility efforts.
The third component is compliance. Many industries such as financial services, healthcare, and government have mandates that say all calls must be recorded. Implementing a call recording solution that can record ALL calls, whether made from the desk or on a mobile client, is a surefire way to meet all regulations. By deploying a mobile-ready recording system, you are prepared for any audits that can come your way.
As you can see, just deploying software is only one part of the total solution. Are you ready to take a holistic view toward UC?