Webinar: Empowering Your Call Center Through Speech Analytics

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At ISI we know that realizing your full potential is paramount, so we gladly present the webinar, “Empowering Your Call Center Through Speech Analytics”.

Now is the time to learn how your organization can empower your contact center, improve customer relations and convert more business through the use of Speech Analytics.

In this one-hour webinar we will demonstrate how to tap into the wealth of information available to you through your Call Centers.

Along with the basics, we will also present two case studies of customers who have found success with Speech Analytics in their contact centers. Recently recognized in the 2014 Speech Tech Magazine Implementation Awards, both companies have been able to use Speech Analytics to improve agent productivity, customer service, and the bottom line.

Learn about:

  • The basics - Speech Analytics 101
  • How organizations are empowering their Call Centers
  • The importance of speed to intelligence at the point of contact
  • Speech Analytics implementation strategies
  • Case studies from two Fortune 50 customers

With numerous daily interactions, it is imperative that your organization taps into the wealth of information your Call Center holds.

Register for this webinar today. Space is limited.

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Darlene Jackson is a published writer with many years of experience in digital publishing, advertising, and public relations. Her diverse assignments include stints with Chicago Public Media, The Chicago Tribune, and various print and online media and communication outlets. She is currently pursuing a master's degree at Northwestern University.

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