Microsoft Convergence 2013 is THE place for learning about Microsoft Dynamics. ISI is currently on the show floor, soaking up all the great information being passed around by the professionals in attendance. So, what exactly is happening at Convergence?
Armed with the newly launched Infortel® CRM Infuze™, ISI is able to bring excitement to attendees by illustrating how this revolutionary application combines telephony with Microsoft Dynamics® CRM. Infortel CRM Infuze provides a critical extension by allowing users to link their call recording and PBX systems to Microsoft Dynamics CRM.
The show is filled with solutions, and everyone is abuzz of how to integrate communication activities directly into their CRM. Capturing data and integrating with CRM is something many of these organizations are looking for to gain a more complete picture of client information while streamlining agent performance.
If you are at the show, what solutions have caught your attention?