Are You Accurately Capturing Mobile Calls in Microsoft Dynamics CRM?

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For many businesses, having mobile employees is both a blessing and a curse. Sure, they can do business from anywhere, but they are the logging all their call interactions into Microsoft Dynamics CRM? This poses a problem for many companies.

Challenge: How do sales reps accurately capture mobile calls within Microsoft Dynamics CRM?
Problem: Reps have to make note of all calls made, and manually enter these into Microsoft Dynamics CRM
Solution: By employing Infortel CRM Infuze, users are able to take advantage of Unified Communications, and have all calls that were made through their mobile devices automatically entered and logged into Microsoft Dynamics CRM.

Mobile phones and tablets are making tremendous strides toward enhancing the workflow of modern companies. But these enhancements come with a catch-22. While employees have a greatly increased ability to conduct business in a streamlined environment, they are also hampered by the compatibility these tools have to work within a unified system. So, while an employee can conduct business from his mobile phone outside the office, he is restricted by the inability to easily and accurately capture information from these calls into Microsoft Dynamics CRM.

As you can imagine, many reps that take calls using their mobile device struggle to notate and manually enter pertinent information into Microsoft Dynamics CRM. Much important customer information is lost this way, and worse, potential leads thrown away. Can you afford to rely on fragmented call records?

The key is to make mobility your ally, as opposed to your enemy. By employing Infortel CRM Infuze, users are able to take advantage of Unified Communications, and have all their calls that were made through their mobile devices automatically entered and logged into Microsoft Dynamics CRM.

Unity is the key, and by unifying all aspects of your communications, you ensure the best possible outcome from your sales interactions. The goal isn’t to take away from your sales team. Microsoft Dynamics CRM is a great tool, but what it needs is a dynamic addition to unify the communications inside and outside the office.

Don’t hang your reps out to dry. Bring them to the forefront of customer interaction by supplying them with the ONLY tool that integrates mobility and Microsoft Dynamics CRM. What challenges does your sales staff face on a daily basis?
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