Your Call May Be Recorded for Quality Assurance, Part 1

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Your call may be recorded for quality assurance. How many times have you heard this phrase when calling in for customer service? Call Recording has been in contact centers for many years. And still today, virtually all contact centers use it.

But that was then, and today is a different world. The call recording world is changing rapidly as it spreads into non-traditional contact center environments. It seems every place of business utilizes call recording to some capacity.

Recently, a church was interested in purchasing Call Recording from Verba Technologies.

A church? Yes, a church.

The benefit of call recording transcends industries, proving fruitful from call centers to churches. This particular church uses its phones for fundraising. They wanted to record the calls so they can coach their staff on more effective fundraising techniques.

Additionally, when a person makes a verbal commitment to donate, they want it recorded and documented. And they’re not alone. This is just one example of how call recording is being used in numerous types of companies and non-profit organizations.

What creative ways are you using call recording?

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Mitchell Weiss joined ISI in 1994. He holds a Bachelor's Degree Management Information Systems from the University of Illinois and a Masters in Business Administration from the Stuart School of Business in Chicago.  He is an industry leader in all phases of managing Unified Communications.  At ISI, Mr. Weiss is responsible for the vision, strategy, and implementation of a suite of Unified Communications products including Voice and Video Recording, SIP Trunk Management, and Traffic Management.  Mr. Weiss also brings his knowledge of Cloud Computing to ISI, allowing the company to create new cloud based models for its software and services.

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