In a traditional business setting, leveraging call & video recording allows a company to track and analyze conversations between employees and clients. A hospital is no different. Keeping strict records of interactions allows a hospital to monitor communications between departments, doctors, and patients.
This ensures the hospital meets all compliance regulations. This is the heart of telemedicine.
Hospitals around the world are excited at the potential telemedicine offers to make healthcare mobile. And, with the upcoming release of Google Glass, doctors are looking for new ways to deliver healthcare to individuals who may not have easy access to a hospital.
Think about the potential here. Using the example of Google Glass, a doctor can confer with a patient from anywhere in the world. This allows for increased medical attention to rural third-world areas, as well as to elderly patients who are unable to leave their homes.
Whether it is offering virtual assistance during surgery or off-site patient diagnosis, telemedicine can bridge the gap between doctors and patients. Adding call & video recording to the mix will enhance this potential.
Keeping patient medical records private is important. At the same time, the more information that can be included will benefit both the patient and the doctor in the future. By integrating ISI’s call & video recording platform with a telemedicine approach, a doctor can work with a patient and create a secure documented recording of the session.
This archived video is kept private and only accessible by authorized personnel. So, in the future, a consulting physician can have an exact account of previous patient/doctor interactions.
This same theory applies for the patient. Many times, a patient will request records of a hospital visit or appointment. Simply handing over medical records is not an option. However, with integrated call & video recording, a patient can receive a copy of their records delivered electronically. All documents are secured to ensure privacy.
Recording telemedicine interactions offers more than just flexibility. Having an archive of interactions will help a hospital minimize malpractice claims. These records offer a safety blanket. Hospitals will have an actual account of patient and doctor interactions, which can be used for protection in the event of a malpractice claim.
Telemedicine has many benefits for the healthcare industry. By integrating telemedicine with call & video recording from ISI, a healthcare facility opens new doors toward increasing patient satisfaction, meeting compliance regulations, and reducing malpractice claims.
Have you considered the benefits of call recording in the healthcare setting?