As the telecom management market continues to grow, products and solutions will continue to evolve. This development will lead to a plethora of advances in both integration and flexibility. In 2012, ISI was able to partner with Verba Technologies to provide a solution that integrates call reporting with call & video recording.
With the introduction of Microsoft Lync 2013, Verba’s Call & Video Recording solution will support a number of exciting new features. Amongst these features is the ability to record Instant Messages and utilize Desktop Video recording. This allows Verba to be a single point of capture for all modes of Lync Communication.
Lync Central Recording will be the new standard for how Lync users integrate call and video recording with the system. In the past, users relied on span-port recording for Lync. However, with Central Recording, the need for complex configurations is eliminated on multi-site Lync implementations.
The goal is to offer users a more direct way to access productivity tools. With this compatibility, Lync users can streamline the process for listening to call recordings, thereby allowing for an increase in quality assurance, better compliance management, and more effective agent coaching.
How will this new compatibility affect your call and video recording tools within your Lync 2013 system?
Read the full article on Verba's website.